Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Muhammad Raisul Islam

Williamsburg,VA

Summary

Relationship Manager with a total of 9 years of experience with over 4 years of successful experience in managing a big number of corporate clients of mobile financial services. Recognized consistently for performance excellence and contributions to success in managing corporate clients for digital payment integration. Outgoing Key accounts manager with a record of accomplishment of driving incremental business growth, team management and elevating company revenue from targeted market segment backed by training in Consultative Key Account Management.

Overview

9
9
years of professional experience

Work History

Relationship Manager

BKash Limited
03.2019 - 07.2023
  • Secured high value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Achieve Annual Business Target in terms of Acquisition, Volume and Active Ratio.
  • Ensure smooth and efficient after sales service in coordination with concern stakeholders. Conduct merchant training.
  • Efficient and effective implementation of different interactive events and activities.
  • Monitoring all stages of campaigns to guarantee that they run smoothly.
  • Developed strategic relationships with key stakeholders and clients to make sure projected business goal.
  • Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

Key Account Manager

Bikroy.com Limited
05.2014 - 02.2019
  • Built and maintained strong client relationships to drive business growth.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.

Education

MBA - Accounting & Information Systems

Jagannath University
Dhaka, Bangladesh
06.2012

BBA - Accounting & Information Systems

Jagannath University
Dhaka, Bangladesh
06.2011

Skills

  • Key Accounts Management
  • Business Development
  • Team Leading
  • Attention to Detail
  • Market Research
  • Client Relationships
  • Critical Thinking
  • Customer Service
  • Deadline Management
  • Business Relationship Cultivation

Accomplishments

Going Extra Mile (GEM), 2022

bKash limited


Special Performance Award (Quality Acquisition ), 2021

bKash Limited


Best Team 2020 , Key Accounts

bKash Limited


Value Award 2018 Under the Category “Know Your KPIs”

Bikroy.com Limited

Timeline

Relationship Manager

BKash Limited
03.2019 - 07.2023

Key Account Manager

Bikroy.com Limited
05.2014 - 02.2019

MBA - Accounting & Information Systems

Jagannath University

BBA - Accounting & Information Systems

Jagannath University
Muhammad Raisul Islam