Muhammad Raza Javed

• Gather and analyze client’s requirements in order to define existing business activities and business process flows and recommend improvements.
• Drive Solution Blueprints, Architecture, and resource needs.
• Create design documents, including project definitions, requirement specifications, alternative solutions, project scope, and functional specifications for the new systems.
• Provide functional consultation for Implementing Dynamics AX, 365 for Retail (POS, E-commerce, and Call Center).
• Provide functional consultation for implementing OMNI channel Retail scenarios like ordering online and picking up in-store, Curb-side pickups, Omni Channel return management, and Omni Channel payments (Credit Card, PayPal, Google/Apple Pay)
• Provide functional consultation for effectively managing Product Information Management and Inventory management between an Online Store, Retail Store, and Call Center using Microsoft Dynamics 365.
• Implement Visionet solutions on the Microsoft platform, like Commercelink, Hautelogic, Essential Supply Chain, Advanced Shipping, and business link for apparel/fashion/retail industry customers.
• Drive business, functional, and data modeling activities required for solving business problems.
• Liaising with Technical and business users for determining data points and analytics requirements for Business Intelligence initiatives.
• Support Technology Architects in designing custom business solutions for addressing business requirements and integrations with third-party enterprise tools like Salesforce, Magento, etc.
• Drive test scenario compilation exercise and oversee testing phases to ensure complete mapping for requirements.
• Conduct conference room pilot and UAT session along with other functional consultants for ensuring smooth user experience and managing expectations.
• Act as liaison with offshore business analysts, software quality assurance engineers, and software developers.

Worked as Functional Consultant on MS Dynamics 365 and Dynamics AX 2012 R3

• Professionally interacted with clients to assess business requirements and determine software needs.
• Preparation of Functional Requirement Document (FRD)
• Performing the Fit/Gap Analysis
• Conducting CRP sessions with client.
  Ensure development and design related issues are identified and resolved
• Construction of Functional Design Document (FDD)
• Conducting the UAT sessions with clients.
• Demonstrate strong leadership and analytical skills working as proactive liaison between business process owners and D365 Team to test and implement system enhancements, upgrade and Bug fixes
• Preparing training materials and documentation for the client.
• Conducting the training sessions with clients
• Plan, lead and control the functional & development resources.
• Ensure project requirements, progress, issues and risks are communicated to client.

• Analytical and Conceptual Analysis
• Requirements Gathering
• Planning, documentation, analysis, and business process improvements
• Testing, verification, and validation
• Creation of the Business Requirements Document - BRD
• Mockups and Wireframe
• Managing the Team of UI Experts
• Use Case Development/ User Stories
• Design the features of IT systems (create functional requirements)
• Collaborate with Development teams to Implement the new features of the IT system (technical design)
• Co-ordinate testing efforts with QA
• Responsible to do the PDR (Post Development Reviews)
• Client Communication
• Administration and reporting
• Determine which tasks/steps to automate (identify the scope and get the Requirements)
• Ensures issues are identified, tracked, reported on, and resolved in a timely manner
• Work with client personnel to identify required changes
• Communicated needed changes to the development team through Change Management Process
• Managing SOWS

• Requirement Analysis - CR, FRS, SRS
• User Experience and User Interaction
• Wireframe and user interaction design
• RFP’s Writing and Analysis (Gap, Competitive and Comparative )
• Concept analysis
• Use cases, Prototypes and demos Mockups, and graphic analysis
• Business Process Re-engineering
• SOP creation and implementation for the development process
• Customer Experience Management - plan, implementation, and strategy
• Call center analysis
• In charge of documentation and standardization
• Technical and system analysis
• Presentations and sales pitch team member
• New technology and integration expert
• User and web manuals for the Product/ DB Level documentation, Clear View CRM/CEM Implementation
• Working on the call center flow diagrams
• Defining the User Access Levels and User Access Rights
• Mock-ups for the dashboards and defining the KPIs
• Making of the Work Inflow Matrix
• Queue Management Workflows

• Requirements Gathering
• Preparation of the Business Requirement Document
• Validation of the Development
• Developing product documentation
• QA Activities
• Tech Annual letters, Business Documents, Feasibility reports
• Managing Tech Articles, Manuals, and Newsletters