Summary
Overview
Work History
Education
Skills
Certification
Languages
Leadership & Activities
Accomplishments
Timeline
Generic

Muhammad Shah Ladak

Euless,TX

Summary

Results-driven student with experience in operations policy, data analysis, and customer service through roles at Ironwood Insights, Walmart, and TLT. Adept at using analytical tools and teamwork to drive improvements and ensure operational efficiency. Seeking to leverage strong information systems knowledge and communication skills in a dynamic environment. Skilled in following structured processes, working in fast-paced environments, and supporting efficient operations and customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations Policy & Procedures Intern

TLT - Tomorrow's Leaders Today
05.2025 - 07.2025
  • Reviewed, updated, and implemented operations policies and procedures.
  • Collaborated with cross-functional teams to document and improve processes.
  • Supported development of SOPs to optimize workflows and ensure consistency.

Digital Personal Shopper

Walmart
Grapevine, TX
03.2023 - 05.2025
  • Demonstrated outstanding work ethic and reliability in fast-paced environments.
  • Employed retail software and inventory systems to work effectively.
  • Collaborated with other staff members to enhance customer service conversations.
  • Addressed customer requests promptly while meeting critical deadlines.

Call Center Interviewer

Ironwood Insights
09.2022 - 11.2022
  • Maintained a professional and respectful demeanor during the calls to ensure that the respondents enjoyed a good experience.
  • Participated in project briefings to understand the survey objectives and target audience.
  • Performed efforts to fulfill daily and weekly call limit

Education

Bachelor of Science - Information Systems

The University of Texas At Arlington
Arlington, TX
05-2026

Skills

  • Operations Policy & Procedures
  • Process Improvement
  • Business Process Documentation
  • Data-Driven Decision Making
  • Problem solving and critical thinking
  • Customer Service

Certification

Google Data Analytics Professional Certificate, Google, 05/15/25, In Progress, Currently developing skills in data cleaning, analysis, visualization, and decision-making., Learning SQL, spreadsheets, Tableau, and R basics., Completing hands-on projects to apply data analytics in business contexts.

Expected November 2025

Languages

English
Native/ Bilingual
Urdu
Limited

Leadership & Activities

Volunteered at the Ismaili Center in Euless, Texas, for more than 100 hours annually. Was in charge of sorting shoes, serving meals at events, and helping out in other ways during the time. Along with a number of other team members, I also assisted in a variety of tasks to maintain the center's cleanliness and give guests a secure atmosphere. Last but not least, ensured that each occasion was carried out perfectly and without incident, constantly helping those in need.

Accomplishments

Robotics II Certificate - Gene A. Buinger Career & Technical Education Academy

Gained foundational skills in problem-solving, teamwork, and technical troubleshooting

anticipated in team-based projects and learned the basics of automation and mechanical systems

Boy Scouts - Bismillah Emblem Boy Scout Award
Recognized for demonstrating leadership, community service, and commitment to personal development through the Boy Scouts program.

Timeline

Operations Policy & Procedures Intern

TLT - Tomorrow's Leaders Today
05.2025 - 07.2025

Digital Personal Shopper

Walmart
03.2023 - 05.2025

Call Center Interviewer

Ironwood Insights
09.2022 - 11.2022

Bachelor of Science - Information Systems

The University of Texas At Arlington