Muhammad Shoaib Iqbal
Jeddah,Saudi Arabia
Summary
Adept at leading teams to exceed operational efficiency targets, I spearheaded logistics process improvements at United Parcel Service (UPS), enhancing workflow by introducing innovative solutions. My leadership and strategic planning skills, coupled with a knack for cost optimization, have consistently elevated customer satisfaction and inventory management.
Seasoned Logistics Team Lead with a background in coordinating and overseeing operations to ensure smooth workflows. Possess strong leadership skills, adept at training staff, improving processes, and implementing cost-saving strategies for maximum efficiency. Demonstrated success in fostering team collaboration, optimizing supply chain procedures, and enhancing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Logistics Team Lead / Solution & Design (L&D)
United Parcel Service (UPS)
10.2017 - Current
- Company Overview: EIRAD Trading & Contracting Co
- Collaborated closely with sales teams to develop tailored logistics solutions that met unique customer requirements
- Mentored junior team members in best practices related to logistical planning, execution, and reporting - collaborate to their professional growth within the company
- Carried out regular audits of warehouse procedures to ensure compliance with industry regulations and company policies
- Optimized warehouse layout to improve overall workflow efficiency and productivity
- Reduced order processing time with the introduction of a new picking and packing system
- Spearheaded the adoption of modern technology solutions for better tracking of shipments and real-time updates on delivery status
- Analyzed data trends to identify opportunities for process improvement, leading to increased operational efficiency
- Implemented a continuous improvement program, encouraging team members to share ideas for optimizing processes and reducing waste
- Oversaw inventory control processes, maintaining accurate stock levels and minimizing product loss or damage
- Established performance metrics for logistics staff, driving accountability and high-performance standards
- Directed daily shipping schedules, prioritizing tasks for timely order fulfillment and customer satisfaction
- Enhanced team communication, resulting in improved collaboration and faster problem resolution
- Built and established relationships with staff and vendors
- Updated and maintained databases to track shipments and inventory
- Prepared and presented reports to management on logistics performance
- Identified opportunities for inventory reductions
- Negotiated contracts to secure favorable rates and terms
- Studied data to identify trends and patterns in transportation activity
- EIRAD Trading & Contracting Co
Huawei Supervisor (Central & West Regions)
Delta Turkish Cont. Co.
04.2015 - 10.2017
- Company Overview: (TNC Group)
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Applied strong leadership talents and critical thinking skills to maintain team efficiency and organize workflows
- Directed customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Achieved results by collaborating with staff to meet established targets
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
- Solicited customer feedback to identify and improve on areas of weakness
- Cultivated strong relationships with key clients through consistent communication and excellent service delivery
- Collected, arranged, and input information into database system
- Educated staff on organizational mission and goals to facilitate employees achieve success
- Maintained database systems to track and analyze operational data
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Generated reports detailing findings and recommendations
- (TNC Group)
Project Coordinator (4G3 Riyadh)
LCC PVT LTD.
11.2014 - 03.2015
- Company Overview: A Tech Mahindra Co
- Kept project's activities on schedule by managing deadlines and adjusting workflows
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Enhanced team collaboration through meetings, fostering a positive work environment for increased productivity
- Liaised between departments to facilitate communication and keep appropriate updated on project developments
- Prepared meeting agendas and minutes for distribution and record keeping
- Maintained database and spreadsheets with accurate inventory and status
- Oversaw to requests for information on materials to inquiring parties
- Tracked hours and expenses to keep project on task and within budgetary parameters
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones
- Kept corporate and client information confidential, adhering to data safety measures
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project's success
- Photocopied, distributed, and emailed documents to project managers
- Planned travel and accommodation for team members and project partners
- Reported regularly to managers on project budget, progress, and technical problems
- Analyzed project performance data to identify areas of improvement
- Recruited and oversaw personnel to achieve performance and quality targets
- A Tech Mahindra Co
Cluster Owner (4G3 Riyadh)
Hi-Tech Pvt. Ltd
10.2012 - 09.2014
- Company Overview: (ZTE, Huawei-ZONG)
- Directed day-to-day business operations
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Consulted with customers to assess needs and propose optimal solutions
- Established foundational processes for business operations
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
- Mentored staff members on best practices in services and techniques, leading to increased performance levels
- Cultivated forward-thinking, inclusive, and performance-driven company culture to lead industry innovations
- Adhered to regulatory and policy changes and crafted necessary adjustments to maintain overall success
- Carried out audit inspections and independent checks to verify parts and materials
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Reported issues to higher management with detail
- (ZTE, Huawei-ZONG)
Installation Project Admin
Green Tech Pvt. Ltd.
06.2011 - 08.2012
- Directed day-to-day business operations
- Managing complete Installation of ZTE ZXSDR BS 8900, BS8700 RRU & RSU site
- Verifying quantity & quality of onsite delivered Swap Equipment & Material
- Monitoring Swap Activity & make sure successful & on time swap of single & hub site
- Ensure complete equipment as per requirement of commissioning of ZTE B8200 BTS
- Verifying the health of spares by ensuring functioning of Internal & External alarms patching, configuration & Verification from NOC
- Conducting checklist & BoQ
- Preparation of planned activities according to weather conditions
- Conducting Pre-ATP to make site ready for PAT
- Managing RAN complains raised infield activities
- Attend JV audit with vendor & operator collectively for spares successful completion
- Managing weekly & monthly report all activities pending/done
- Attend weekly & monthly meetings with customers & internal management
Education
MBA - Management Information System
Virtual University of Pakistan
Gujranwala, Pakistan06-2012
BS - Electronic Engineering
International Islamic University Islamabad
Islamabad01.2009
Skills
- Leadership and Interpersonal Skills
- Cost Optimization
- Excellent communication
- Customer service
- Cost analysis
- Warehouse management
- Cost reduction strategies
- Multitasking Abilities
- Inventory management
- Strategic planning
- Risk assessment
- Project Lead and Coordinator
- Design and Solution
- Time-Motion Study
- Transport and Delivery Management
- Flexibility and adaptability
- Logistics process improvement
- Warehouse Management Systems (WMS)
Accomplishments
- Reduction in cost by optimizing Space & Manpower.
- Customer satisfaction with best solution design to have them on board.
- SDD SLA achievement at 99%.
- Timely Delivered across the Kingdom.
- 100% inventory & zero discrepancy.
- Successfully managed import/Export international shipment.
- Consolidated multiple shipments (cost control).
- 3 times awarded as Employee of the Month.
Personal Information
- Father's Name: Muhammad Iqbal
- Date of Birth: 11/04/88
- Nationality: Pakistani
- Driving License: Valid (KSA)
- Marital Status: Married
- Religion: Islam
Languages
English
Professional
Arabic
Limited
Urdu
Full Professional
References
References available upon request.
Timeline
Logistics Team Lead / Solution & Design (L&D)
United Parcel Service (UPS)
10.2017 - Current
Huawei Supervisor (Central & West Regions)
Delta Turkish Cont. Co.
04.2015 - 10.2017
Project Coordinator (4G3 Riyadh)
LCC PVT LTD.
11.2014 - 03.2015
Cluster Owner (4G3 Riyadh)
Hi-Tech Pvt. Ltd
10.2012 - 09.2014
Installation Project Admin
Green Tech Pvt. Ltd.
06.2011 - 08.2012
MBA - Management Information System
Virtual University of Pakistan
BS - Electronic Engineering
International Islamic University Islamabad
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