Muhammadu Bilal

Job Description

• Led planning and technical design activities for routine operations and special projects.
• Delivered timely resolutions to end users technical issues by coordinating support efforts with internal teams and external vendors as needed.
• Recommended network security standards and upgrades to management.
• leading and supporting for Installed and configured network security solutions such as NMS, Firewall, VPN, Gateway, XDR, EDR.
• Suggesting Backup solutions to protect critical data from loss or corruption due to system failures or malicious attacks.
• Managed vendor relationships for hardware procurement, software upgrades, and technical support services to ensure optimal resource utilization.
• Led technology governance efforts, planning upgrades, hardware refreshes and software updates.
• Conducted capacity planning exercises to ensure that resources were allocated appropriately according to projected growth rates within the organization's IT infrastructure requirements over time.

• Design, deploy, monitor and troubleshoot local area networks using a variety of network equipment, software and protocols including layer2/3 switches, spanning tree, fiber, CAT5/6 cable, VLANs, Multicast and network access lists.
• Designed and deployed scalable network infrastructure for increased efficiency and reliability.
• Plan, design, implement, monitor and maintain the enterprise networks
• Define, evaluate and approve design and/or configuration changes
• Install, configure, and support networking and security equipment from a wide range of industry leading vendors including Cisco, Aruba, Huawei, Ruijie etc..
• Interface with multiple IT departments as the expert networking resource to assess, recommend, project plan and implement network solutions in support of business initiatives
• Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
• Enable IPTV service required protocols such as PIM, IGMP Snooping, Multicast routing etc..

• Monitoring and maintaining networks and servers.
• Upgrading, installing and configuring new hardware and software to meet company objectives.
• Implementing security protocols and procedures to prevent potential threats.
• Creating user accounts and performing access control.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data.
• Developing data retrieval and recovery procedures.
• Designing and implementing efficient end-user feedback and error reporting systems.
• Supervising and mentoring IT department employees, as well as providing IT support.
• Keeping up to date with advancements and best practices in IT administration.

• Supervising and ensuring there is an optimal level of technical backup at all times
• Administering and ensuring project completion.
• SUN v4 /Call Accounting System /HR System /Fixed Asset System / WiFi System /TV System,including VOD /VingCard
• V5 / Active Directory Service /Office 365 /Oracle Virtual setup/CCTV system
• Day today support and solution for operational need
• Service extended to Guest; PC / Laptop / WiFi / Entertainment System
• Service extended to operational and management team
• Application configuration to match the operational requirement
• Fine tune the application to have a correct output for management requirement
• Monitor daily export file and analyzes the data accuracy
• Conduct operational required training
• Vendor support and new procurements
• Review and trim AMC contract based on the available team members knowledge
• Job Description