Muhammad Waqas Khan
Application Support Analyst
Karachi,Sindh
Summary
Experienced and results-driven Application Support Analyst with a proven track record of delivering exceptional technical support and problem resolution within fast-paced environments. Possessing comprehensive expertise in troubleshooting, system analysis, and software deployment, adept at ensuring the seamless operation of critical applications. Demonstrated ability to collaborate cross-functionally and provide strategic insights to enhance operational efficiency. Seeking to leveraging skills and knowledge to transition into a more challenging role where an individual can contribute to broader organizational objectives while furthering professional growth and development. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Software Support Analyst
Contour Software Pvt. Ltd
11.2020 - Current
- As Software Support Analyst at Contour Software Pvt
- Responsible for providing technical support and assistance to customers
- Utilizing strong problem-solving skills and technical knowledge, troubleshoot and resolve customer issues in timely manner
- Additionally, ensure customer satisfaction by delivering excellent service and support
- Having experience in handling wide range of technical queries and have developed effective communication skills to provide clear and concise solutions to customers.
- Managing clients across U.S and Canada in construction and homebuilding with their inquiries over calls and emails.
Global IT Servicedesk Analyst
Trg - The Resource Group
09.2018 - 11.2020
- As Global IT Servicedesk Analyst at TRG - The Resource Group, was responsible for providing IT support to internal users
- Handled variety of technical issues and inquiries, ensuring timely resolution and customer satisfaction
- Additionally, collaborated with cross-functional teams to escalate and resolve complex technical problems
- Have strong communication and problem-solving skills, allowing to effectively assist users and troubleshoot technical issues.
- Managed more over 50 International clients over phone and email that include Western Union, Food Panda, Sam`s Club, Apple, Amazon
Technical Support Specialist
Zofatech Software Solutions
06.2015 - 10.2018
- As a Technical Support Specialist at Zofatech Software Solutions, I provided technical support and assistance to customers
- I utilized my strong problem-solving skills to troubleshoot and resolve customer issues in a timely manner
- Additionally, I maintained a high level of customer satisfaction by delivering excellent service and support
- I have experience in handling a wide range of technical queries and have developed effective communication skills to provide clear and concise solutions to customers.
Technical Support Engineer
Styling Industries
06.2012 - 06.2013
- As a Technical Support Engineer at Styling Industries, I provided technical support and assistance to customers
- I utilized my strong problem-solving skills to troubleshoot and resolve customer issues in a timely manner
- Additionally, I maintained a high level of customer satisfaction by delivering excellent service and support
- I have experience in handling a wide range of technical queries and have developed effective communication skills to provide clear and concise solutions to customers.
Education
Bachelor Of Technology -
Dadabhoy Institute Of Higher Education
Karachi,PKAssociates - Information Technology
Royal Institute Of Technology & Science
Karachi,PKCertification, Support Center Analyst - undefined
HDI
07.2022 - 05.2022
Diploma Software Engineering - undefined
Computer Collegiate
06.2017 - 05.2018
Diploma, Digital Communication and Media/Multimedia - undefined
Computer Collegiate
06.2007 - 05.2009
Certfication Computer Information Technology - undefined
Computer Collegiate
01.2007 - 05.2007
Skills
Process Improvements
undefinedWebsites
References
- Sohaib Khattak, Contour Software, sohaib.khattak@contour-software.com, +92 (21) 3430-6280
- Aditya Kaneria, Contour Software, aditya.kaneria@constellationhb.com, +923323644361
- Mahmood Hussain, Contour Software, mhusain@constellationhb.com, +92 (21) 3430-6280
Refference
- Syed Mahmood Hussain
- +92 (21) 3430-6280
- mhusain@constellationhb.com
- Sohaib Khattak
- +92 (21) 3430-6280
- sohaib.khattak@contour-software.com
- Muhammad Faizan
- +92 (21) 3430-6280
- mfaizan@constellationhb.com
Timeline
Certification, Support Center Analyst - undefined
HDI
07.2022 - 05.2022
Software Support Analyst
Contour Software Pvt. Ltd
11.2020 - Current
Global IT Servicedesk Analyst
Trg - The Resource Group
09.2018 - 11.2020
Diploma Software Engineering - undefined
Computer Collegiate
06.2017 - 05.2018
Technical Support Specialist
Zofatech Software Solutions
06.2015 - 10.2018
Technical Support Engineer
Styling Industries
06.2012 - 06.2013
Diploma, Digital Communication and Media/Multimedia - undefined
Computer Collegiate
06.2007 - 05.2009
Certfication Computer Information Technology - undefined
Computer Collegiate
01.2007 - 05.2007
Bachelor Of Technology -
Dadabhoy Institute Of Higher Education
Associates - Information Technology
Royal Institute Of Technology & Science
Similar Profiles
Hadi HassanHadi Hassan
Senior SQA Analyst at Contour Software Pvt LtdSenior SQA Analyst at Contour Software Pvt Ltd
SYED KHIZER ALAM ZAIDISYED KHIZER ALAM ZAIDI
Senior Staff Accountant at Contour Software Pvt LtdSenior Staff Accountant at Contour Software Pvt Ltd
Umair Ahmed NadeemUmair Ahmed Nadeem
Senior Software Quality Analyst at Contour Software Pvt LtdSenior Software Quality Analyst at Contour Software Pvt Ltd
Sheheryar HussainSheheryar Hussain
Store Manager at Ideas By GulahmedStore Manager at Ideas By Gulahmed
Abdul Rafay Khan JadoonAbdul Rafay Khan Jadoon
Intern at PIA Engineering & MaintenanceIntern at PIA Engineering & Maintenance