Muhammad Zeeshan Hussain
Fremont,CA
Summary
Dedicated and innovative Computer Engineer with a strong background in QA Automation, solutions engineering, and technical support. Experienced in developing tools. Proven ability to create robust testing frameworks and deliver exceptional customer success. Seeking opportunities to apply my expertise in a dynamic environment.
Overview
18
18
years of professional experience
Work History
Sr. Software Development Engineer in Test/Partner Integrations
Branch Metrics
Palo Alto
03.2021 - Current
- Successfully enhanced backend component reliability by executing automated (TestNG, JUnit, Python) end-to-end testing and creating test plans, resulting in reduction in customer-reported issues and improved product performance
- Optimized integration monitoring with Self Attributed Networks (SANs) by managing tools, contributing to improved system stability and seamless partner interactions
- Orchestrated successful collaboration with major self-attributing ad networks to achieve seamless continuous integration and attribution via APIs, streamlining campaign management and improving efficiency
- Optimized integration processes with Non-Sans through the development of a tool for data verification and issue management using webhooks and cost ingestion APIs
- Created data anomaly detection using Prophet and custom algorithms (Python) to monitor constant flow of data and alert to respective channels (slack, PagerDuty)
Sr.Solution Engineer
Branch Metrics
Palo Alto
01.2020 - 03.2022
- Partnered with strategic clients to integrate Branch SDKs, driving new feature implementations and enhancing user experience
- Conducted root cause analysis and collaborated with product managers and developers to resolve customer issues and optimize solutions
- Streamlined implementation and support processes for new features, boosting efficiency and reducing onboarding time.
Sr. Solution Engineer
FogChain Inc
San Carlos
10.2018 - 01.2020
- Spearheaded the design and implementation of a web and mobile monitoring solution using Appium/Selenium for the startup's unified development platform
- Led technical sales efforts, delivering product demos and providing comprehensive pre- and post-sales support
- Streamlined collaboration with AWS for device farm integration, leading to more efficient execution of monitoring scripts and better management of device cloud providers, ultimately increasing productivity and reducing testing time.
Customer Success and Professional Services Manager
SIGOS LLC (merged from Dynatrace)
San Mateo
08.2017 - 10.2018
- Launched and implemented a Customer Success program, significantly improving retention rates and customer engagement
- Created scorecards to forecast renewals and identify customer needs, enhancing proactive support efforts
- Provided product demonstrations, training, and managed services for strategic and enterprise accounts.
Enterprise Technical Support Manager
Dynatrace (merged with Keynote Systems)
San Mateo
07.2012 - 08.2017
- Managed Tier-II technical support and service teams, ensuring high-quality customer service and satisfaction
- Developed internal tools for dashboards, inventory control, and reporting to streamline operations across departments.
Solution Engineer
Keynote Systems (merged with DeviceAnywhere)
San Mateo
01.2011 - 07.2012
- Developed and maintained enterprise solutions tools and services for Keynote Systems post-acquisition of DeviceAnywhere
- Led the development of dashboards and windows services to automate reporting and alerting mechanisms
- Provided pre-sales demos, technical support, and training for enterprise customers.
Manager, DeviceAnywhere Technical Support & Audits
DeviceAnywhere Inc.
San Mateo
12.2006 - 01.2011
- Managed the audit and technical customer support team to ensure quality control and provided 24/7 world class technical support
- Designed SQL databases and developed web applications for internal use, including marketing and support tools.
Education
Bachelor of Computer Engineering -
Bahria University of Management and Computer Sciences
Karachi, PakistanSkills
- Appium
- Copilot
- DBeaver
- Druid SQL
- GitHub
- GitHub Actions
- IntelliJ
- Java
- Microsoft Visual Studio
- Amazon Web Services
- SQL
- Python
- QA Automation
- Selenium
- Solutions Engineering
- Technical Support
- Testing Frameworks
- Visual BasicNet
- Mobile Automation
- TestNG
- JUnit
- Design and development
- Cross-Functional Collaboration
- Troubleshooting and resolution
- Solution Recommendations
- Testing and debugging
- Team leadership abilities
- Version control systems
- Testing and deployment
- Customer-Centric Approach
- Microsoft ASPNET
Awards
Value awards for 2021 and 2023 (Branch Values: Urgency, Grit, Initiatives, Ownership)
Timeline
Sr. Software Development Engineer in Test/Partner Integrations
Branch Metrics
03.2021 - Current
Sr.Solution Engineer
Branch Metrics
01.2020 - 03.2022
Sr. Solution Engineer
FogChain Inc
10.2018 - 01.2020
Customer Success and Professional Services Manager
SIGOS LLC (merged from Dynatrace)
08.2017 - 10.2018
Enterprise Technical Support Manager
Dynatrace (merged with Keynote Systems)
07.2012 - 08.2017
Solution Engineer
Keynote Systems (merged with DeviceAnywhere)
01.2011 - 07.2012
Manager, DeviceAnywhere Technical Support & Audits
DeviceAnywhere Inc.
12.2006 - 01.2011
Bachelor of Computer Engineering -
Bahria University of Management and Computer Sciences
Similar Profiles
Kritika GadiaKritika Gadia
Senior Renewals Operation Manager at Branch MetricsSenior Renewals Operation Manager at Branch Metrics
Spencer LiuSpencer Liu
Recruiting Coordinator at Branch MetricsRecruiting Coordinator at Branch Metrics
Anushikha MehtaAnushikha Mehta
Sales Development Representative at Branch MetricsSales Development Representative at Branch Metrics
VIDHUR BHAGATVIDHUR BHAGAT
Regional Vice President of Sales APAC at Branch MetricsRegional Vice President of Sales APAC at Branch Metrics
Divya KandimallaDivya Kandimalla
SQL Support Engineer at Tata Consultancy Services (TCS)SQL Support Engineer at Tata Consultancy Services (TCS)