MUHAMMATH SAHUL HAMEED
Doha,Qatar
Summary
Cargo Services Agent with extensive experience at Qatar Aviation Services, specializing in cargo operations and load optimization. Demonstrated success in enhancing team collaboration and ensuring compliance through effective material handling. Proficient in forklift operation, consistently achieving timely results and improving operational efficiency in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Cargo Services Agent II
QATAR AVIATION SERVICES
Doha
12.2020 - Current
- Executed cargo build operations for freighter, ensuring accurate loading and compliance with regulations
- Operated forklift for cargo buildup, facilitating timely and safe handling of freight materials
- Assisted with import breakdown operations at Hamad International Airport, contributing to efficient processing and distribution of incoming cargo
- Assisted with passenger buildup operations at Hamad International Airport
- Hamad International Airport, Doha, Qatar
Cargo Services Agent II
QATAR AVIATION SERVICES
Doha
03.2018 - 11.2020
- Delivered empty ULDs to QR & OAL flights punctually
- Operated forklift to build pallet stacks
- Supported ULD administrator in managing daily operations at facility
- Coordinated sending and receiving of ULDs to and from workshop for repair
- Hamad International Airport, Doha, Qatar
Ground Handling Agent I
QATAR AVIATION SERVICES
Doha
11.2016 - 02.2018
- Updated status of serviceable and unserviceable ULDs to ensure operational readiness.
- Conducted inspections of ULDs for foreign object debris to uphold safety compliance.
- Supported drivers in meeting flight requirements for optimized ground handling operations.
- Build up pallet stacks according to specifications for QR and OAL flights.
- Conducted inventory assessments on ULD racks to ensure accurate stock levels.
MANAGER
FASHION HUT
Trincomalee
03.2015 - 11.2016
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Ensured merchandise and services availability by approving contracts and maintaining inventory levels
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
- Protected employees and customers by maintaining a safe, clean store environment
- Collaborated with team to meet project objectives and deliver results
- Trincomalee, Sri Lanka
Receptionist / Security Officer
EMIRATES SECURITY SERVICES
Dubai
01.2013 - 01.2015
- Greeted visitors, assessed nature and purpose of visit, and directed or escorted them to specific destinations efficiently
- Maintained security by adhering to protocols, monitoring logbook, and issuing visitor badges to enhance safety
- Maintain safe and clean reception area by complying with procedures, rules and regulations
- Responded to guest and public inquiries, ensuring timely and accurate information delivery
- Collaborated with team members to achieve shared goals.
- Dubai, United Arab Emirates
Customer Care Representative
BELLVANTAGE LIMITED
Colombo
02.2009 - 07.2011
- Supported call-in customers with inquiries and order placement, ensuring a seamless customer experience.
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Upsold additional services by identifying customer needs and explaining new features, contributing to overall account satisfaction.
- Improved organization reputation by taking ownership of new requests and identifying ways to add value for customers.
- Determines requirements by working with customers
- Updates job knowledge by participating in educational opportunities
Customer Care Representative
LANKA BELL LIMITED
Colombo
02.2008 - 01.2009
- Assisted customers with repairs and purchasing of store protection plans and service packages to enhance customer satisfaction.
- Answered telephone inquiries from customers and stores regarding unit status and service issues to provide timely support.
- Issuing refunds or compensation to customers
- Scheduling in-home services via online system interface
- Assist with new employee training including stock store policies, services, financing options and register operations
- Coordinated communication with departments and branches to streamline workflow and improve service delivery.
- Prepares product or service reports by collecting and analyzing customer information.
- Colombo, Trincomalee
Education
HUMAN FACTOR Online Course -
Qatar Airways Training & Development
Doha, Qatar01.2022
Classroom FIRE WARDEN Course -
Qatar Airways Training & Development
Doha, Qatar01.2018
International Security Awarded - Fire Prevention And Safety Technology
Dubai Police Academy
Dubai, United Arab Emirates01.2013
General Certificate of Education Advanced Level Examination -
St Joseph'sCollege
Trincomalee, Sri Lanka01.2006
General Certificate of Education Ordinary Level Examination -
St Joseph'sCollege
Trincomalee, Sri Lanka01.2004
Skills
- Cargo operations
- Team collaboration
- Load planning and optimization
- Forklift operation
- Material handling expertise
- Time management
Personal Information
- Date of Birth: 07/13/86
- Gender: MALE
- Nationality: SRILANKAN
Timeline
Cargo Services Agent II
QATAR AVIATION SERVICES
12.2020 - Current
Cargo Services Agent II
QATAR AVIATION SERVICES
03.2018 - 11.2020
Ground Handling Agent I
QATAR AVIATION SERVICES
11.2016 - 02.2018
MANAGER
FASHION HUT
03.2015 - 11.2016
Receptionist / Security Officer
EMIRATES SECURITY SERVICES
01.2013 - 01.2015
Customer Care Representative
BELLVANTAGE LIMITED
02.2009 - 07.2011
Customer Care Representative
LANKA BELL LIMITED
02.2008 - 01.2009
HUMAN FACTOR Online Course -
Qatar Airways Training & Development
Classroom FIRE WARDEN Course -
Qatar Airways Training & Development
International Security Awarded - Fire Prevention And Safety Technology
Dubai Police Academy
General Certificate of Education Advanced Level Examination -
St Joseph'sCollege
General Certificate of Education Ordinary Level Examination -
St Joseph'sCollege