Muhammed A Ibrahim
Summary
Senior DevOps & Site Reliability Engineer with 10+ years of IT experience (8+ years in cloud engineering) specializing in AWS, Azure, Kubernetes, and CI/CD automation. Proven success in designing secure, scalable, and high-availability multi-cloud environments using Terraform, Ansible, and Azure DevOps. Adept at building cloud-native pipelines, implementing observability, and enforcing Infrastructure as Code (IaC) best practices. Passionate about automation, cloud cost optimization, and DevSecOps integration. (IAM, RBAC, Key Vault, KMS, Secrets Manager.
Professional engineer with strong foundation in system reliability and optimization. Known for delivering robust solutions that enhance system performance and reduce downtime. Collaborative team player focused on achieving results and adapting to changing environments. Skilled in automation, incident management, and continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Azure DevOps / Site Reliability Engineer
Boeing
01.2025 - Current
- Designed, implemented, and managed end-to-end observability for Azure workloads using Splunk, AppDynamics, Azure Monitor, and Grafana, ensuring 24/7 visibility into application health, latency, and infrastructure metrics.
- Automated Azure monitoring infrastructure deployments with Terraform and PowerShell, including Log Analytics Workspaces, Data Collection Rules (DCRs), Application Performance Monitoring, Alerts, and Workbooks, reducing manual configuration time.
- Built and maintained Splunk log ingestion pipelines via Azure Diagnostic Settings, Event Hubs, and Splunk Universal Forwarders, enabling centralized logging across Azure VMs, Kubernetes clusters, and platform resources.
- Deployed AppDynamics APM agents to monitor distributed applications, achieving faster root cause analysis (RCA) and reducing mean time to resolution.
- Led cross-functional teams in root cause analysis, identifying and mitigating recurring system failures.
- Implemented OpenTelemetry-based custom telemetry, capturing SLIs and SLOs to align with business KPIs and service availability targets.
- Developed and documented Terraform modules, PowerShell runbooks, and CI/CD pipelines in Azure DevOps to enforce repeatable, automated infrastructure and monitoring deployments across multiple regions.
- Led Tier 1 and Tier 2 support teams for production environments, coordinating incident triage, escalation, and root cause analysis to ensure rapid issue resolution and minimal downtime.
- Developed standard operating procedures (SOPs) and runbooks for support teams, streamlining on-call response and improving incident handling efficiently.
- Acted as the primary liaison between DevOps, application development, and operations teams, facilitating smooth communication, post-incident reviews, and continuous improvement in production stability.
- Implemented automated monitoring solutions to enhance system reliability and performance.
- Developed incident response protocols, reducing downtime through swift resolution procedures.
Kubernetes Engineer/Cloud Platform Engineer
BNSF Railway
05.2023 - 12.2025
- Demonstrated strong communication skills by effectively interacting with cross-functional teams and stakeholders to gather requirements and provide technical guidance, ensuring alignment across projects.
- Developed and maintained Terraform modules to provision Azure resources, including virtual machines, Kubernetes, SQL databases, Azure Storage, and Azure Container Registry.
- Assisted in design and development of engineering projects, ensuring adherence to specifications.
- Collaborated with team members to troubleshoot and resolve technical issues efficiently.
- Created TerraTest scripts in Golang to validate Terraform modules, streamlining infrastructure automation and testing.
- Managed and orchestrated containerized applications in production using Kubernetes, ensuring high availability and fault tolerance.
- Integrated Kubernetes with monitoring tools such as Prometheus and Grafana to ensure real-time application and infrastructure monitoring.
- Implemented AKS cluster monitoring and logging solutions using Azure Monitor and Azure Log Analytics, improving visibility into performance and operational health.
- Configured Azure Application Gateway and Azure Traffic Manager for load balancing and secure routing of traffic to Kubernetes services, enhancing scalability and security.
- Designed and implemented CI/CD pipelines using Azure DevOps and Jenkins to automate the build, test, and deployment processes for applications at BNSF Railway, enhancing software delivery speed and reliability.
- Streamlined code integration and deployment processes by establishing version control practices using Git, improving collaboration among development teams.
- Configured and optimized Kubernetes networking, including service discovery and load balancing, to streamline inter-service communication.
- Managed AKS networking, including VNET integration, pod networking, and service discovery, to optimize inter-service communication and ensure a secure, private network.
- Applied role-based access control (RBAC) in AKS clusters, ensuring secure access and adherence to compliance policies within the organization.
- Optimized resource utilization and cost efficiency by implementing horizontal pod autoscaling (HPA) and node auto-scaling within AKS clusters.
- Designed and implemented automation solutions for Azure cloud deployments, improving deployment times by 30%.
- Configured firewall rules and optimized Kubernetes resources, ensuring compliance with security best practices.
- Utilized infrastructure as code (IaC) tools, such as Terraform, to automate environment provisioning and configuration, ensuring consistency and reducing manual setup errors.
- Implemented security best practices within the CI/CD pipelines, including automated security scans and vulnerability assessments, to enhance application security and compliance.
Kubernetes Engineer/Site Reliability Engineer
Johnson Controls
03.2021 - 04.2023
- Led efforts to configure and monitor Azure (AKS) environments using Prometheus, Grafana, and Datadog, resulting in a 40% reduction in system downtime.
- Conducted regular maintenance, upgrades, and security patching of AKS clusters to ensure high availability and compliance with Johnson Controls’ operational requirements.
- Automated infrastructure deployments with Terraform and Ansible, ensuring consistent provisioning of VNETs and subnets across multiple environments.
- Developed scripts for continuous system monitoring, log management and alerting, improving operational efficiency.
- Managed Kubernetes networking components, including ingress controllers and network policies, to optimize application performance and secure inter-service communication.
- Monitored and optimized the performance of Kubernetes clusters using Prometheus and Grafana, improving overall application uptime and reducing latency.
- Established secure connections between on-premises and cloud environments using Aviatrix gateways.
- Configured and managed AKS networking, including Azure VNET, network policies, and service discovery, to ensure secure, efficient communication between services.
- Monitored and optimized AKS cluster performance using Azure Monitor, Log Analytics, and Prometheus, enhancing real-time visibility into application health and resource usage.
- Implemented RBAC policies within AKS, ensuring secure access control and compliance with organizational security standards.
- Set up a pipeline for logs ingestions from production environment to Logz.io and AWS S3 bucket, leveraging IAM roles for secure and efficient integration.
- Conducted Kubernetes cluster upgrades and applied patches, ensuring high availability and mitigating potential vulnerabilities.
- Strong knowledge in Linux/Unix systems administering server configuration, networking, and troubleshooting to maintain reliable infrastructure.
- Demonstrated troubleshooting skills by quickly resolving infrastructure, application, and networking issues, maintaining high service availability, and ensuring minimal disruption to business operations while adhering to service level agreements (SLAs).
DevOps Engineer
Morgan Stanley
08.2019 - 02.2021
- Collaborated with cross-functional teams to define infrastructure requirements, troubleshoot issues, conduct root cause analysis, and implement solutions that enhanced system reliability and availability, achieving reduction in downtime.
- Deployed and managed Kubernetes clusters to support Morgan Stanley's microservices architecture, ensuring high availability and fault tolerance.
- Automated infrastructure provisioning using Infrastructure as Code (IaC) principles with Terraform.
- Automated Kubernetes cluster provisioning, scaling, and management using tools like Terraform and Ansible, reducing manual intervention and improving operational efficiency.
- Developed and maintained a centralized CI/CD dashboard for tracking build and deployment metrics, providing stakeholders with visibility into the software delivery process.
- Utilized Azure Policy in AKS to enforce organizational compliance and governance standards, ensuring clusters meet security and operational benchmarks.
- Designed and implemented custom Kubernetes operators in AKS to automate complex workflows and optimize the management of statefull applications.
- Employed Kubernetes Ingress controllers and Azure Application Gateway to manage external access to services, improving load balancing and security through SSL termination.
- Streamlined Kubernetes cluster upgrades and patch management, ensuring minimal downtime and aligning with Morgan Stanley's compliance requirements.
- Optimized resource allocation and cost management within Kubernetes clusters by implementing horizontal pod autoscaling (HPA) and vertical pod autoscaling (VPA).
- Integrated Kubernetes with enterprise logging and monitoring systems (Splunk, Datadog) to ensure comprehensive visibility into application performance and security.
- Developed, implemented, and managed Ansible playbooks for efficient automation of system configurations and application deployments.
- Implemented shell scripts to automate MySQL database backup scripts, scheduling regular dumps and ensuring secure storage to prevent data loss and support disaster recovery operations, ensuring 100% data integrity.
- Designed and implemented CI/CD pipelines to streamline application deployment processes.
Linux/System Administrator
Rich Products
06.2016 - 07.2019
- Managed and maintained Linux and Windows servers, ensuring optimal performance and security through patch management and system upgrades.
- Automated repetitive tasks using bash scripting, improving system efficiency and reducing manual errors.
- Managed Kubernetes networking and service discovery with Istio, improving traffic routing and load balancing across microservices.
- Configured Kubernetes RBAC and pod security policies to enforce security best practices and ensure secure access control within multi-tenant environments.
- Managed and maintained Active Directory infrastructure, enforcing security policies and ensuring the integrity of user accounts, group policies, and domain services, enhancing security posture.
- Managed and optimized CI/CD pipelines for applications deployed on Linux servers, ensuring high availability and reliability of services through automated deployment strategies.
- Configured and maintained Jenkins or GitLab CI servers on Linux environments, automating build and deployment processes to streamline software delivery.
- Configured DNS, DHCP, and Active Directory services, supporting network operations across multiple sites.
- Implemented shell scripts to automated MySQL database backups, scheduling regular dumps to prevent data loss and facilitating quick recovery operations, achieving a backup.
- Provided effective resolutions to technical issues, ensuring high-quality service delivery, collaborating with cross-functional teams, and maintaining clear communication with stakeholders.
- Administered Linux servers, ensuring optimal performance and security for critical applications.
- Implemented automated scripts to streamline system monitoring and maintenance tasks.
Education
Master's - Cyber security
Purdue Global
Bachelors - Computer Science
Buffalo State College
Skills
- Azure
- AWS
- Docker
- Kubernetes
- Helm
- Terraform
- Ansible
- Jenkins
- Bash Script
- Powershell
- Git
- GitHub
- Azure DevOps
- Prometheus
- Grafana
- CloudWatch
- Azure Monitor
- Splunk
- DataDog
- Appdynamics
- Dynatrace
- VPCs
- VPNs
- VNets
- SubNets
- Network Security Groups
- Firewalls
- MySQL
- PostgreSQL
- Azure Pipelines
- Argo CD
- GitHub Actions
- IAM
- RBAC
- Key Vault
- Secrets Manager
- Microservices architecture
- Incident management
- Log analysis
- Scripting languages
- Disaster recovery
- Containerization technologies
- Virtualization technologies
- API management
Certification
- Azure Administrator Associate
- AWS Certified Solutions Architect Associate
- CompTIA Security+
- CompTIA Linux+
Personal Information
- Citizenship: US Citizen
- Nationality: US Citizen
- Visa Status: US Citizen
Timeline
Azure DevOps / Site Reliability Engineer
Boeing
01.2025 - Current
Kubernetes Engineer/Cloud Platform Engineer
BNSF Railway
05.2023 - 12.2025
Kubernetes Engineer/Site Reliability Engineer
Johnson Controls
03.2021 - 04.2023
DevOps Engineer
Morgan Stanley
08.2019 - 02.2021
Linux/System Administrator
Rich Products
06.2016 - 07.2019
Bachelors - Computer Science
Buffalo State College
Master's - Cyber security
Purdue Global