Muhammed Maroof
IT
Bethesda,MD
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Help Desk Analyst
SBP Consulting / Mobile Technology Center
Lanham, MD
01.2025 - Current
- Serviced and optimized over 100 computers, directly contributing to the reliability of 911 emergency services for PG County.
- Spearheaded streamlined software installations for CAD, RMS, and DELTA+ systems, reducing setup time and improving efficiency.
- Developed and implemented a systematic hardware diagnostic approach, minimizing downtime and improving user satisfaction.
- Spearheaded the integration of new diagnostic tools, improving the center’s ability to rapidly resolve technical issues.
- Optimized device configuration and network troubleshooting, ensuring continuous operation and uninterrupted connectivity for critical services.
RF Test Engineer
SBP Consulting
Laurel, MD
08.2022 - 01.2025
- Conducted comprehensive on-site RF assessments for mission-critical communication systems, supporting Public Safety, Public Works, and Emergency Response operations.
- Utilized Motorola proprietary software and radio hardware to perform detailed measurements, including:Signal Strength (RSSI) analysis for optimal coverage evaluation
Bit Error Rate (BER) testing for data integrity validation
Delivered Audio Quality (DAQ) assessments for subjective and objective performance metrics
- Collaborated directly with clients to execute and validate data coverage tests, ensuring adherence to stringent quality and performance standards.
- Demonstrated expertise in evaluating and optimizing radio communication systems for high-reliability environments.
Enumerator
US Census Bureau
Towson, MD
07.2020 - 11.2020
- Conducted household interviews and administered questionnaires to obtain demographic data.
- Generated accurate and complete reports and case summaries and compiled work records, including required statistics.
- Developed effective communication skills necessary for engaging with individuals from diverse backgrounds.
- Used statistical software to analyze data from surveys, old records or case studies.
- Collaborated with research team members to develop strategies for effectively reaching target population groups.
Front Desk Agent
Sheraton Inner Harbor
Baltimore, MD
11.2016 - 03.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Addressed customer needs in a timely manner.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
Education
Bachelor of Science - Cyber Security
University of Maryland Global Campus
Hyattsville, MD05-2025
Associate of Applied Science - Computer Information Systems
Harford Community College
Bel Air, MD05-2022
Skills
- Operating Systems & Administration: Windows 10, 81, 8, and 7 Administration; Windows Server 2012; Windows Optimization and Migrations; Active Directory Management; Windows File/Folder Permissions; PowerShell Administration; Workgroup Installation and Troubleshooting
- Network & Security: Cisco AnyConnect Secure Mobility Client; Router Configuration; VMware Workspace ONE UEM; VirtualBox; TCP/IP Configuration and Troubleshooting
- IT Service Management: IT Service Now; CRM Integration and Management; Splunk Monitoring and Analysis
- Collaboration & Productivity Tools: Microsoft Office 365 (including OneDrive, Outlook Optimization, SharePoint Administration); Adobe Acrobat; Microsoft Outlook
- Software & Application Support: CAD, RMS, DELTA Installations and Support; Advanced VMware Workspace ONE UEM Administration
Accomplishments
Phi Theta Kappa
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Help Desk Analyst
SBP Consulting / Mobile Technology Center
01.2025 - Current
RF Test Engineer
SBP Consulting
08.2022 - 01.2025
Enumerator
US Census Bureau
07.2020 - 11.2020
Front Desk Agent
Sheraton Inner Harbor
11.2016 - 03.2020
Bachelor of Science - Cyber Security
University of Maryland Global Campus
Associate of Applied Science - Computer Information Systems
Harford Community College
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