Muhammed Touray
The Bronx,NY
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
2
2
years of professional experience
Work History
IT Support Specialist
Amazon
01.2024 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 25 employees.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Managed backup and recovery of data assets to safeguard system availability.
Help Desk Technician
Pyramid Consulting Inc
01.2023 - 07.2024
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for 14 employees.
- Assisted with updating technical support best practices for use by team.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and quickly troubleshot errors.
Education
High School Diploma -
Year Up NYNJ
Manhattan, NY07.2024
Skills
- Software Installation
- Printer troubleshooting
- Virtualization Technologies
- System Configuration
- Mobile Device Support
- Computer Networking
- Customer support
- Linux
- Patch management
- Technical Troubleshooting
- Microsoft Outlook
- Network diagnostics
Timeline
IT Support Specialist
Amazon
01.2024 - Current
Help Desk Technician
Pyramid Consulting Inc
01.2023 - 07.2024
High School Diploma -
Year Up NYNJ