Muhammed Bayrak

- Extracting data to identify areas for growth and improvement, mainly focusing on enhancing the driver and rider experience across Turkey.
- Managing medium and long-term projects that impact customer experience, which involves collaborating with internal teams and managing relationships with third-party vendors across multiple sites.
- Partnering with senior leaders in Community Operations and other functional teams (such as Operations, Policy, Legal, Marketing, Product, and Technology) to address customer experience challenges.
- Proactively managing key stakeholders to ensure alignment of strategies and plans, understanding and supporting the risks/issues and their solutions, including necessary trade-offs.
- Ensuring the support organization is ready for new product features and expansions, coordinating with Content, Support, and Operations teams.
- Conduct regular business reviews to ensure key metrics like efficiency, customer satisfaction, service level agreements (SLAs), and cost per interaction are being met.
- Establishing processes and policies that increase user trust, ensure security, reduce fraud, and ensure driver suitability.

• Conducted comprehensive market research to analyze trends and identify opportunities within the automotive sector, informing strategic decision-making and business development initiatives
• Proactively identified and pursued new business opportunities based on market insights, resulting in the establishment of strategic partnerships with key industry players and the negotiation of profitable contracts and deals
• Collaborated closely with the sales team to develop and implement targeted sales strategies, driving growth and market expansion for BMW Turkey's products and services
• Managed client relationships with a focus on delivering high levels of satisfaction and service excellence, fostering long-term partnerships and repeat business
• Utilized competitive analysis to assess BMW Turkey's market positioning and guide strategic initiatives aimed at maintaining a competitive edge
• Tracked and reported on business development performance using key performance indicators (KPIs), facilitating data-driven decision-making and continuous improvement
• Applied technical service engineering expertise to enhance after-sales operations, implementing process improvements and utilizing advanced diagnostic and repair skills to optimize service delivery
• Collaborated with engineering teams to troubleshoot and resolve complex service issues, ensuring timely and effective resolution for customers
• Provided exceptional customer service through comprehensive consultations and clear communication, building trust and loyalty among BMW Turkey's clientele.

• Led electrical and automation maintenance for optimal operations and supervised regulatory compliance audits
• Collaborated with service teams on maintenance and installations and developed systematic operation plans
• Carried out risk-based inspections and service approaches to comply with regulations
• Synchronized efforts across engineering, investment, and procurement for smooth operations
• Communicated effectively with stakeholders and managed growth-driven business development projects
• Built strong team relationships, optimizing operations, and ensuring HSSE compliance
• Directed regional service strategies, conducted market research for pricing, and maintained service quality
• Executed marketing within budget and planned strategies for long-term business growth
• Managed maintenance across 800 stations, leading 20 engineers and 35 technicians for operational excellence
• Delivered a $30 million project, achieving goals through strategic planning and cross-functional team leadership.

• Executed maintenance operations on aircraft components, including installations and repairs
• Gained practical experience with avionics and mechanical systems
• Collaborated with experienced technicians, learning precise inspection and repair techniques
• Demonstrated proficiency in thorough inspections, defect identification, and troubleshooting
• Emphasized adherence to maintenance procedures, regulations, and accurate documentation
• Developed strong interpersonal skills, fostering effective communication in a dynamic team
• Utilized problem-solving skills to identify root causes and implement efficient solutions
• Enhanced maintenance efficiency by introducing new inspection techniques, reducing repair times
• Contributed to a team project that improved system reliability by 20%
• Recognized for exceptional problem-solving skills leading to a solution for a long-standing avionics issue.