Muhana Trisha
South Richmond Hill,NY
Overview
8
8
years of professional experience
Work History
Server
SSP America Food & Travels
JFK International Airport, Jamaica, NY
08.2018 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Teacher
Department Of Education
Cynthia Jenkins School, Jamaica , NY
01.2021 - 01.2024
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Supported student physical, mental, and social development using classroom games and activities.
Passenger Service Agent
Hallmark Aviation
JFK International Airport, Jamaica, NY
03.2021 - 09.2021
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Monitored security and maintained operational protocols.
Cashier
Rite Aid
Woodside, NY
07.2016 - 12.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Science - Bachelor of Pharmacy
University Of Development Alternative
Dhaka, Bangladesh01.2016
Associate of Science - Science, Technology, And Society
Brahmanbaria Govt. College
Brahmanbaria, Bangladesh06.2011
High School Diploma -
Govt. Model Girls High School
Brahmanbaria, Bangladesh06.2009
Skills
- Food Running
- Supply Restocking
- Table Setting
- Safe Food Handling
- Quality Control
- Food Safety Understanding
- Hospitality Service Expertise
- Food Safety Practices
Languages
English
Full Professional
Bangla
Native or Bilingual
Timeline
Passenger Service Agent
Hallmark Aviation
03.2021 - 09.2021
Assistant Teacher
Department Of Education
01.2021 - 01.2024
Server
SSP America Food & Travels
08.2018 - Current
Cashier
Rite Aid
07.2016 - 12.2018
Bachelor of Science - Bachelor of Pharmacy
University Of Development Alternative
Associate of Science - Science, Technology, And Society
Brahmanbaria Govt. College
High School Diploma -
Govt. Model Girls High School