MUHANAD NAJIB
Overland Park
Summary
Driven and detail-oriented IT professional with a strong foundation in networking, system administration, and end-user support, particularly in high-demand environments. Graduated cum laude with a Bachelor's in Management Information Systems.Recognized for academic excellence and professional dedication, with experience supporting complex technical environments in the healthcare sector. Known for a collaborative mindset, strong communication skills, and the ability to resolve issues efficiently under pressure. Passionate about using technology to improve operational workflows and user experience, while continuously expanding technical skills through hands-on experience and ongoing certification efforts in cybersecurity and IT support. Committed to delivering reliable, user-focused solutions and contributing to the success of cross-functional teams.
Overview
4
4
years of professional experience
Work History
Desktop Support Specialist 2
The University of Kansas Health System
Olathe
03.2025 - Current
- Specialized in delivering high-touch, concierge-level IT support to healthcare executives, physicians, and clinical leadership in dynamic, high-stakes hospital environments. Proven ability to resolve complex hardware, software, and connectivity issues quickly and discreetly, minimizing downtime and ensuring continuity of care. Skilled in deploying and supporting medical-grade devices, secure mobile solutions, and clinical applications such as Cerner and Epic. Frequently serve as the single point of contact for VIP users, providing proactive system optimization, on-site training, and executive onboarding tailored to individual workflows. Recognized for professionalism, discretion, and the ability to communicate technical solutions clearly to non-technical audiences—all while maintaining strict HIPAA and security compliance.
Desktop Support Specialist 1
The University of Kansas HealthSystem
Olathe
10.2021 - 03.2025
- Triage phone calls - troubleshoot and resolve or log ticket for follow up
- Troubleshoot and resolve issues involving the following:
- Provide On-Call support for staff in scheduled rotations for staff
- Computer issues both software and hardware including specialized components
- Printers - Multi-function, label
- Faxing - analog fax issues and RightFax faxing software
- Phones -analog lines, PoE VoIP phones, Zebra phones, pagers and other wireless phones.
- Host connectivity both wired and wireless, patch connections, validate connections using fluke tester and inSSIDer; Hosts include PCs and medical equipment
- Global Protect VPN connectivity
- Primary Implementer for RightFax Conversion Project - converting all clinic and hospital faxing from analog to RightFax
- Desktop subject matter expert
- Work with Clinic Managers to identify appropriate RightFax options
- Identify and Prepare information for Sysadmins and Telecom Engineers to build RightFax accounts
- Document both current and converted deployment
- Work with Sysadmins to add multi-function printers to external Exchange Relay
- Configure multi-function printers for scan to email
- Validate configuration and faxing
- Escalate issues to Telecom Engineers and assist as needed
- Train Users, provide ongoing support
- Implemented GE Healthcare applications for new Central Monitoring Unit through MDM and pushed Security CERTs to more than 200 hundred devices around the Health System.
- Maintained the Imprivata Server by fixing issues within the appliance and troubleshooting with Cerner and Imprivata. Provisioned users for Remote access and iAccess for Cerner Applications. Built Providers for EPCS as required by the FDA
- Provisioned Nurses, Providers and other Hospital staff within Cerner Applications.
- Provided Support for Cerner's iCommand/iBus Cloud Services. Troubled outages and issues.
- Wrote several automation scripts for Cerner Applications using AutoIT
- Was pushed to focus on Identity Management and Access with Security Groups and provisioning for 2,500 users
- Project Implementer for the following: Antioch Family Care, Integrity Spine Surgery Clinic, 5 East Nursing Unit, Intensive Cardiac Rehab, Health Information Management
- Responsible for installing and maintaining all PCs and peripherals - both software and hardware - printers, cable management
Desktop Support Contractor
Quasar Digital Solution
Olathe
05.2021 - 10.2021
- Provided technical support to all customers that included weekend support.
- Supported and maintained organizational computer systems, desktops, and peripherals.
- Addressed user tickets regarding hardware, software and networking.
- Walked customers through installing applications and computer peripherals.
Education
Bachelors of Arts - Management Information Systems
Ottawa University
Ottawa, KS05-2025
Associates of Applied Sciences - Information Technology - Networking
Johnson County Community College
Overland Park, KS05.2023
Skills
- Fast Leaner
- Problem solving
- Customer service
- IT security protocols
- Advanced troubleshooting
- Incident management
- Communication skills
- Attention to detail
Languages
Arabic
Native/ Bilingual
Timeline
Desktop Support Specialist 2
The University of Kansas Health System
03.2025 - Current
Desktop Support Specialist 1
The University of Kansas HealthSystem
10.2021 - 03.2025
Desktop Support Contractor
Quasar Digital Solution
05.2021 - 10.2021
Bachelors of Arts - Management Information Systems
Ottawa University
Associates of Applied Sciences - Information Technology - Networking
Johnson County Community College
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