Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Muhan Maxine Zheng

Flushing

Summary

Dynamic professional with a proven track record at Citibank, excelling in high-volume transactions and customer relationship development. Recognized for meticulous attention to detail and effective data entry, I empowered teams at Cotti Coffee to enhance performance outcomes and drive operational excellence. Committed to delivering exceptional service and fostering positive client interactions.

Overview

5
5
years of professional experience

Work History

Bank Teller

Citibank
12.2024 - 05.2025
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Operations Manager

Cotti Coffee
08.2024 - 12.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Store Manager

GongCha
09.2022 - 08.2024
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Product Marketing Specialist

HeyTea
06.2020 - 06.2022
  • Created compelling case studies showcasing the value proposition of our products for prospective clients.
  • Boosted sales performance through the creation of engaging promotional materials and sales presentations.
  • Coordinated public relations efforts to generate positive press coverage around our company''s achievements and products.

Education

Bachelor of Arts - Economics

Harvard University
Cambridge, MA
05-2024

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Customer relationship development
  • Relationship building

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Bank Teller

Citibank
12.2024 - 05.2025

Operations Manager

Cotti Coffee
08.2024 - 12.2024

Store Manager

GongCha
09.2022 - 08.2024

Product Marketing Specialist

HeyTea
06.2020 - 06.2022

Bachelor of Arts - Economics

Harvard University

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