Muharrem Satilmis
Columbus
Summary
Reliable and dedicated professional with over two decades of international experience across transportation, hospitality, food service, and municipal operations. Known for strong people skills, emotional intelligence, and calm leadership in fast-paced, high-responsibility environments. Trusted team member with a hands-on approach to service, coordination, and communication. Fluent in Turkish and German, with conversational English. Committed to delivering excellence, solving problems with tact, and building respectful human connections across cultures and roles.
Overview
31
31
years of professional experience
Work History
Parking Enforcement Officer (Trusted Senior Team Member)
Danbury Parking Authority
Danbury
01.2023 - Current
- Conducts daily patrols for municipal parking enforcement under the City of Danbury. Recognized as a reliable and responsible team member with excellent communication and conflict-resolution skills in public-facing situations.
- - Issued official parking violations during active patrols across assigned routes, ensuring fair and consistent enforcement of city regulations.
- - Monitored assigned zones and patrolled two multi-level parking facilities on foot and by vehicle.
- - Trained and mentored new employees, providing guidance on procedures, public interaction, and safety.
- - Regularly created weekly work plans and managed shift transitions in coordination with supervisors.
- - Maintained respectful and professional interaction with the public, using calm communication in high-stress or confrontational situations.
- - Trusted by management and peers for consistency, punctuality, and ability to work independently or in a team.
Pizzamaker & food Operations Assistant
Tivoli Pizza
Danbury
05.2020 - 01.2023
- Supported both in-house restaurant and mobile catering operations for a busy pizza business serving the Danbury area. Played an active role in food preparation, mobile party coordination, and kitchen team management.
- - Prepared pizzas and other menu items to order, ensuring consistency and quality during peak hours.
- - Managed food prep and organization for mobile pizza truck events, including private parties and off-site functions.
- - Supervised prep staff and acted as sous-chef lead during mobile operations.
- - Assisted in inventory control, ordering supplies, and maintaining stock levels.
- - Upheld cleanliness, kitchen organization, and strict adherence to health and safety regulations.
- - Contributed to customer service and overall team efficiency in both mobile and dine-in environments.
Delivery Driver
Fibelli
Rockville
01.2018 - 02.2020
- Performed white glove delivery services for high-value clients, specializing in the transport and setup of high-end medical equipment. Represented the company in customer-facing situations, ensuring punctual, careful, and courteous delivery.
- - Delivered specialized medical equipment directly to clients’ homes and facilities with attention to care, discretion, and safety.
- - Ensured equipment was transported, unloaded, and installed without damage, following precise handling protocols.
- - Maintained excellent customer service standards while navigating routes, schedules, and client expectations.
- - Demonstrated reliability, attention to detail, and adaptability in a fast-paced, physically demanding role.
Ground Operations Supervisor
Destination Turkey (former Tantur)
Antalya
01.2013 - 08.2018
- Oversaw ground transfer operations for a major tourism services company operating within Antalya Airport, serving thousands of international passengers, primarily from the Middle East region. Initially hired under Tantur, which later transitioned to Destination Turkei, played a key role in managing transport logistics, driver coordination, and daily airport-hotel-passenger operations.
- - Supervised a rotating team of 30-60 professional drivers, ensuring smooth and punctual passenger transfers between terminals, hotels, and regional destinations.
- - Dispatched vehicles, assigned routes, and resolved last-minutes changes using radio system, phones, and digital tools.
- - Coordinated VIP and group arrivals, including tourists, families, and travel agency clients.
- - Worked closely with hotel partners, tour operators, and airport personnel to streamline operations and address real-time issues.
- - Managed uniformed staff schedules, monitored service quality, and maintained professional appearance standards for the managerial team.
- - Took part in daily planning and operational logistics, balancing fast-paced demands with excellent people management.
- - Served as a calm, confident point of contact for guests, ensuring clear communication, problem resolution, and smooth customer experience—mostly in Turkish and with Middle Eastern clientele.
- - Thrived in a team environment, valued human connection, flexibility, and task-based leadership, while maintaining strong boundaries around job-specific responsibilities.
- A major tourism services company operating within Antalya Airport, serving thousands of international passengers, primarily from the Middle East region.
Restaurant Owner & Entrepreneur
Various Locations
01.2005 - 01.2011
- Owned and operated several restaurant businesses across Switzerland, combining long-term management with short-term investment strategies. Specialized in acquiring underperforming or struggling restaurants, revitalizing operations, and increasing profitability before selling. Oversaw every aspect of business development – from staffing and kitchen operations to customer service and marketing.
- Selected Ownership & Management Projects:
- - Turku Evi (Live Music Restaurant), Basel 2005 – 2007: Founded and managed a full-service Turkish restaurant with live music. Led daily operations, entertainment coordination, and customer engagement.
- - Interlaken Pizza, Interlaken 2007 – 2009: Acquired and rebranded a struggling pizza establishment, introducing quality control systems, improving service standards, and boosting profitability prior to sale.
- - Pizza House Brienz, Brienz 2009 – 2011: Managed all aspects of this family-oriented restaurant in a tourist-heavy region, including staff training, menu development, and marketing.
- In addition to these ventures, successfully bought, renovated, and sold multiple short-term restaurant projects during this period — typically turning them around within 2–3 months — using targeted improvements in service, operations, and customer retention.
- Owned and operated several restaurant businesses across Switzerland, combining long-term management with short-term investment strategies.
Dispatcher & Office Manager
Transferverbundsystem (TVS)
Düsseldorf
01.1995 - 01.2003
- Employed by Transferverbundsystem (TVS), an independent ground transportation company operating within Düsseldorf Airport and in full compliance with all airport rules and safety protocols. Responsible for coordinating, supervising, and optimizing shuttle and crew transport services in a high-volume, fast-paced environment.
- - Coordinated and dispatched transport vehicles (buses, shuttles) for the smooth transfer of passengers, flight crews, VIPs, and airport staff between aircraft, terminals, gates and nearby hotels.
- - Monitored flight schedules and real-time conditions to adjust transport plans as needed due to delays, weather changes, gate shifts or other operational changes.
- - Operated communication systems (radio, telephone, digital logs) to relay timely and accurate instructions to drivers and ground support teams.
- - Supervised the dispatch team, managed driver rosters, and ensured efficient consistent route planning and coverage across all shifts.
- - Acted as a key liaison between TVS airport personnel to ensure seamless ground transport coordination and adherence to airport operational standards.
- - Maintained full compliance with airport safety regulations and TVS internal procedures.
- - Oversaw daily office management, including reporting, documentation, shift planning, and logistical administration.
- - Played a central role in maintaining high service standards and operational efficiency in a fast-paced airport environment.
- An independent ground transportation company operating within Düsseldorf Airport and in full compliance with all airport rules and safety protocols.
Education
Lifelong Education - human psychology, emotional intelligence, team dynamics, cultural understanding
University of Life
01.2026
High School Diploma -
Städtisches Gymnasium Haan
Haan, Germany01.1984
Skills
- Interpersonal and communication skills
- Problem-solving abilities
- Reliability and punctuality
- Strong work ethic
- Team coordination
- Shift planning
- Conflict resolution
- Customer focus
- Public-facing presence
- Microsoft Office proficiency
- Dispatch systems experience
- Communication tools expertise
- Inventory control knowledge
- Administrative software familiarity
Languages
English
Professional
German
Native/ Bilingual
Turkish
Native/ Bilingual
Timeline
Parking Enforcement Officer (Trusted Senior Team Member)
Danbury Parking Authority
01.2023 - Current
Pizzamaker & food Operations Assistant
Tivoli Pizza
05.2020 - 01.2023
Delivery Driver
Fibelli
01.2018 - 02.2020
Ground Operations Supervisor
Destination Turkey (former Tantur)
01.2013 - 08.2018
Restaurant Owner & Entrepreneur
Various Locations
01.2005 - 01.2011
Dispatcher & Office Manager
Transferverbundsystem (TVS)
01.1995 - 01.2003
Lifelong Education - human psychology, emotional intelligence, team dynamics, cultural understanding
University of Life
High School Diploma -
Städtisches Gymnasium Haan