Muhiddeen Mohammed
Yonkers,NY
Summary
Dedicated IT Technician with 4 years of hands-on experience in managing and troubleshooting hardware, software, and network issues. Adept at providing technical support, performing system installations, and ensuring the seamless operation of IT infrastructure. Strong problem-solving skills and a commitment to maintaining up-to-date technical knowledge.
Overview
5
5
years of professional experience
Work History
Hardware Technician | Contract
Costco
Yonkers, New York
06.2023 - Current
- Assembled PCs from component parts, ensuring compatibility between components before installation.
- Replaced defective or malfunctioning parts such as motherboards or hard drives.
- Implemented security measures such as firewalls or antivirus software to protect against malicious threats.
- Installed and configured computer systems, networks, printers and scanners in accordance with established standards.
- Clear and effective communication skills to explain technical issues to non-technical users.
- Track and manage hardware assets to ensure availability and proper allocation.
- Use a systematic approach to diagnosing and repairing hardware issues.
- Provided technical support for hardware and software issues, troubleshooting any problems that arose.
Desktop Support Engineer | Contract
Uber
New York, New York
02.2021 - 05.2023
- Provide first and second-line support for desktop hardware and software issues.
- Perform regular updates and patches to ensure systems are secure and up-to-date.
- Configure and support local area network (LAN) and wireless connections
- Install and update software applications as needed.
- Ensured compliance with corporate policies related to data security standards.
- Resolved printer problems remotely or onsite as needed by users.
- Attended customer service meetings to address any ongoing issues or concerns.
- Created detailed documentation for IT processes, procedures and troubleshooting steps.
Help Desk Support Specialist | Contract
Trustco Bank
Long Island, NY
03.2019 - 04.2020
- Diagnosed system errors using event viewer logs and other diagnostic tools.
- Provide clear and courteous assistance to employees and customers.
- Tested computer equipment to ensure proper functioning according to specifications.
- Troubleshoot hardware, software, and network issues.
- Assist with password resets and account access problems
- Familiarity with common operating systems (Windows, macOS, Linux).
- Understanding of network configurations and cybersecurity principles.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
Education
Associate of Applied Science - Cyber Security
Westchester Community College
Valhalla, NY05-2023
Security +
Comptia
Skills
- Technical problem solving
- Technical Support
- Hardware Repair
- Helpdesk support
- IT service management
- System Configuration
- Advanced troubleshooting
- Diagnostic Testing
Timeline
Hardware Technician | Contract
Costco
06.2023 - Current
Desktop Support Engineer | Contract
Uber
02.2021 - 05.2023
Help Desk Support Specialist | Contract
Trustco Bank
03.2019 - 04.2020
Associate of Applied Science - Cyber Security
Westchester Community College
Security +
Comptia