Compassionate and driven former nursing student with practical knowledge gained through rigorous clinical practice and academic studies. Demonstrated ability in patient care, health assessment, and medication administration. Strong interpersonal skills showcased through providing empathetic support to patients and collaborating effectively with multidisciplinary teams. Proven dedication to promoting patient safety and delivering high-quality healthcare. I also hold 10 years of customer service experience.
Overview
11
11
years of professional experience
Work History
Tech Expert, Customer Care
T-Mobile
Rochester, NY
03.2023 - Current
Delivered local and remote Tier 1 IT support for hardware and software to customers.
Answered user inquiries to resolve computer software or hardware operation problems.
Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
Developed and delivered training sessions to customers on how to use products more effectively.
Served as first point of contact for incoming technical service calls and emails.
Walked customers through common phone hardware and software configurations to maximize service functionality.
Nursing Student (clinicals)
Isabella Graham Hart school of practical nursing
Rochester, NY
01.2022 - 11.2022
Assessed patient conditions, monitored behaviors and updated supervising RN's with observations and concerns.
Facilitated communication between patients, families, and healthcare team.
Performed patient assessments and developed individualized care plans.
Observed nurse administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
Managed time effectively to prioritize patient care tasks.
Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
Provided emotional support to patients and their families during difficult times.
Engaged in clinical rotations across various departments to gain diverse experience.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Demonstrated proficiency in nursing software and technology.
Monitored vital signs such as blood pressure, temperature, pulse rate, and respiration rate according to established protocols.
Monitored vital signs and reported abnormalities to supervising nurse.
Technical Support Specialist (Remote/Hybrid)
Charter Communications
Rochester, NY
03.2021 - 05.2022
Troubleshot/diagnosed incoming tech issues and efficiently managed applicable resources for best results and to ensure first time resolution.