Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muhiddin Muhiddin

Rochester,NY

Summary

Compassionate and driven former nursing student with practical knowledge gained through rigorous clinical practice and academic studies. Demonstrated ability in patient care, health assessment, and medication administration. Strong interpersonal skills showcased through providing empathetic support to patients and collaborating effectively with multidisciplinary teams. Proven dedication to promoting patient safety and delivering high-quality healthcare. I also hold 10 years of customer service experience.

Overview

11
11
years of professional experience

Work History

Tech Expert, Customer Care

T-Mobile
Rochester, NY
03.2023 - Current
  • Delivered local and remote Tier 1 IT support for hardware and software to customers.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Developed and delivered training sessions to customers on how to use products more effectively.
  • Served as first point of contact for incoming technical service calls and emails.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.

Nursing Student (clinicals)

Isabella Graham Hart school of practical nursing
Rochester, NY
01.2022 - 11.2022
  • Assessed patient conditions, monitored behaviors and updated supervising RN's with observations and concerns.
  • Facilitated communication between patients, families, and healthcare team.
  • Performed patient assessments and developed individualized care plans.
  • Observed nurse administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
  • Managed time effectively to prioritize patient care tasks.
  • Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
  • Provided emotional support to patients and their families during difficult times.
  • Engaged in clinical rotations across various departments to gain diverse experience.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Demonstrated proficiency in nursing software and technology.
  • Monitored vital signs such as blood pressure, temperature, pulse rate, and respiration rate according to established protocols.
  • Monitored vital signs and reported abnormalities to supervising nurse.

Technical Support Specialist (Remote/Hybrid)

Charter Communications
Rochester, NY
03.2021 - 05.2022
  • Troubleshot/diagnosed incoming tech issues and efficiently managed applicable resources for best results and to ensure first time resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met/exceeded business production/Metric goals.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Evaluated system potential through assessing compatibility of new programs with existing programs
  • Worked on tickets and communicated progress/solutions to clients/leadership.
  • Used Tactical team building strategies and led high performance teams to meet or exceed objectives.

Field Service Technician

Greater Rochester Airport
Rochester, NY
10.2016 - 01.2019
  • Provided insight and information to management regarding onsite improvement project specifications
  • Collaborated with multiple departments to maximize workflow and efficiency
  • Delegated tasks to capable employees to efficiently manage resources
  • Analyzed and identified equipment failure root causes and initiated correction actions
  • Conducted developmental tests and detailed experiments to collect design data.
  • Analyzed equipment data to isolate and diagnose faults.
  • Mentored and trained new employees on processes, flow and safety procedures.

Site Manager/Sales Advisor

Delta Sonic Car, inc.
Rochester, NY
09.2013 - 10.2016
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
  • Sold various products by explaining unique features and educating customers on proper application or usage in a retail setting.
  • Stayed up to date on company products and services to support sales objectives.
  • Helped drive sales with new products/services.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Education

High School Diploma -

School of The Arts
Rochester, NY
06.2015

Associate of Arts - General Studies

Monroe Community College

LPN - Nursing

Isabella Graham Hart School of Nursing
Rochester

Skills

  • Customer service
  • Time Management
  • Computer Skills
  • Microsoft Office
  • Excel
  • Medical terminology
  • Medication administration
  • Charting systems
  • Pharmocology
  • Dosage calculations
  • Drug classification
  • Verifying orders

Timeline

Tech Expert, Customer Care

T-Mobile
03.2023 - Current

Nursing Student (clinicals)

Isabella Graham Hart school of practical nursing
01.2022 - 11.2022

Technical Support Specialist (Remote/Hybrid)

Charter Communications
03.2021 - 05.2022

Field Service Technician

Greater Rochester Airport
10.2016 - 01.2019

Site Manager/Sales Advisor

Delta Sonic Car, inc.
09.2013 - 10.2016

High School Diploma -

School of The Arts

Associate of Arts - General Studies

Monroe Community College

LPN - Nursing

Isabella Graham Hart School of Nursing
Muhiddin Muhiddin