Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Muhiyadon Yusuf

Rochester

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Eager to bring knowledge to support business and customer needs.

Overview

6
6
years of professional experience

Work History

Dispatch Manager

Allegiant Group
03.2021 - Current
  • Manage all clients to confirm scheduled trips and assign them to capable drivers on a daily basis to ensure flawless service.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company values.
  • Reported to management operational activities and maintained current records.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
  • Attests completed trips and claims them weekly.

Crew Member

GameStop
05.2023 - 03.2024
  • Worked front counter, organized/restocked shelves and attended to customers.
  • Demonstrated strong multitasking abilities, handling multiple tasks simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of store to promote clean image.
  • Consistently established rapport with customers to promote repeat business and leave them satisfied with each visit.

Team Member

KFC Restaurant
03.2023 - 04.2023
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Developed strong cooperative relationships with coworkers and managers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Front Desk Receptionist (Fitness Room Staff)

Monroe Community College
10.2019 - 06.2020
  • Assisted customers with finding items and storing belongings.
  • Managed locker room inventory and supplies, replenishing as needed.
  • Enforced rules and held customers accountable for not following gym regulations.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Handled customer complaints in professional and courteous manner.
  • Conducted locker room tours and provided information and directions.
  • Performed routine inspections, checking for adequate stock supplies and proper equipment functionality.
  • Each shift, gym was cleaned, weights were re-racked, and doors were locked.

Cashier/Stocker

Dollar Tree
07.2019 - 12.2019
  • Restocked and organized merchandise in front lanes.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Built relationships with customers to encourage repeat business.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Welcomed customers and helped determine their needs.

Education

Associate of Arts - Liberal Arts

Monroe Community College

High School Diploma -

Churchville Chili Senior High School
06.2017

Skills

  • Flexible
  • Hardworking
  • Fast learner
  • Multitasker
  • Teamwork
  • Athletic
  • Organized
  • Leadership
  • Phone dispatch
  • Route planning
  • Workflow planning
  • DOT compliance
  • Schedule coordination
  • Staff training and development
  • Customer communication

Languages

Somalian
Native or Bilingual

Timeline

Crew Member

GameStop
05.2023 - 03.2024

Team Member

KFC Restaurant
03.2023 - 04.2023

Dispatch Manager

Allegiant Group
03.2021 - Current

Front Desk Receptionist (Fitness Room Staff)

Monroe Community College
10.2019 - 06.2020

Cashier/Stocker

Dollar Tree
07.2019 - 12.2019

High School Diploma -

Churchville Chili Senior High School

Associate of Arts - Liberal Arts

Monroe Community College

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