MUHNAD ASMAR
Land O Lakes,FL
Summary
Senior Systems Specialist with extensive experience in troubleshooting complex systems and enhancing customer satisfaction at Carl Zeiss Industrial Metrology. Demonstrated expertise in precision measurement installation and effective communication, resulting in improved operational efficiency. Proven ability to deliver exceptional technical support while fostering strong client relationships. Committed to continuous improvement and driving results in high-pressure environments.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Field Service Engineer Level 5 (Senior System Specialist)
Carl Zeiss Industrial Metrology
Maple Grove, USA
01.2013 - Current
- Diagnosed and repaired products within assigned service territory, ensuring compliance with Carl Zeiss IMT guidelines.
- Completed daily field service reports according to established procedures in reference database.
- Submitted weekly expense reports in accordance with Carl Zeiss IMT policies.
- Maintained spare parts inventory per company guidelines and returned specific parts as required.
- Interfaced with customers professionally, providing clear instructions on equipment operation and maintenance.
- Installed and maintained equipment at various sites and trade shows, enhancing operational readiness.
- Troubleshot and repaired complex systems, optimizing performance through upgrades and efficiency improvements.
- Executed laser mapping and set 3D coordinates on multiple systems for accurate operation.
- Installed and calibrated precision measurement systems at client locations.
- Conducted routine maintenance and troubleshooting on industrial metrology equipment.
- Provided technical support and training to customers on system operation.
Electronic Service Technician
Tyco Simplex Grinnell
Mechanicsburg, USA
01.2012 - 12.2013
- Analyzed blueprints, schematics, and drawings of fire alarm and/or other related electrical systems for the purpose of determining the efficient installation of new or upgraded systems.
- Coordinated with assigned Foreman and/or other trades for the purpose of completing projects and work orders efficiently.
- Diagnosed causes of electrical problems or failures in assigned systems for the purpose of identifying equipment and/or systems repair.
- Informed personnel regarding procedures and/or status of work orders for the purpose of providing information for making decisions, taking appropriate action and/or complying with health and building regulations.
- Inspected electrical / fire alarm / security systems and their components for the purpose of evaluating condition, identifying necessary repairs, and recommending preventive maintenance.
- Installed electrical system components as assigned (e.g., panels, audible/visual alarms, pull stations, detectors, etc.) for the purpose of providing enhanced and/or upgraded system capabilities.
- Maintained assigned vehicle, tools, and test equipment for the purpose of ensuring availability of equipment in the workplace.
- Monitored the electrical / fire alarm / security system work of outside contractors (e.g., new school sites, electrical system upgrades/expansions, major remodels, etc.) for the purpose of ensuring that the projects are satisfactorily completed and within local/ State / Federal and District codes, regulations, and specifications.
- Requested equipment and supplies for the purpose of maintaining inventory and ensuring availability of items required to complete the necessary installation and/or repair.
- Responds to emergency situations during and after hours for the purpose of resolving immediate safety concerns.
- Received service calls from dispatchers supplying a brief description of equipment/system malfunctions. Contact the designated customer representative and ascertain degree of severity of equipment/system problem. Identify expectation(s) of customer.
- Followed prescribed troubleshooting procedures and refer to technical manuals, parts manuals, change notices/bulletins, etc., in order to diagnose and repair equipment/system. Learn to access software in order to correct programming problems. Learn to diagnose hardware problems and replace defective equipment as required.
- Ensured that all assigned service calls are completed and have achieved 100% customer satisfaction. All work performed whenever possible should be reviewed with the customer.
Aviation Electronics and Airframes Technician
United States Navy
Virginia Beach, USA
01.2006 - 12.2011
- Modified and repaired navigation, communication, and radar search equipment on F-18 A/B/C/D Aircraft.
- Conducted inspections ensuring safety for over 300 flights.
- Managed training tools and hazardous material programs to enhance ground safety compliance.
- Submitted 150+ reports detailing safety incidents, equipment status, and training progress.
- Installed secret software for communication and surveillance systems on F-18 C/D Aircraft.
- Operated ground support equipment to perform functional tests of electrical systems.
- Trained and managed 91 Navy and Marine technicians across two divisions.
- Utilized blueprints to troubleshoot discrepancies in avionics and wiring.
Education
Bachelor of Science - Aerospace and Computer Engineering
Penn State
State College, PA01.2004
Electrical Mathematics / Basic Theory -
Naval Station Oceana
Virginia Beach, VAOrganizational Level Repair -
Naval Station Oceana
Virginia Beach, VACommunication, Navigation and Radar -
Naval Station Oceana
Virginia Beach, VAAvionics Corrosion Control -
Naval Station Oceana
Virginia Beach, VAElectronic Attack and Protection System -
Naval Station Oceana
Virginia Beach, VAElectrical Connector/Wire Bundle Repair -
Naval Station Oceana
Virginia Beach, VAAirframe Structure and Hydraulic Repair -
Naval Station Oceana
Virginia Beach, VAAircraft Corrosion Repair and Paint Final Finish -
Naval Station Norfolk
Norfolk, VANALCOMIS (Windows NT version) -
Naval Station Oceana
Virginia Beach, VATyco Simplex Grinnell programming school for small and large fire alarm control panels -
Skills
- First Aid and CPR certified
- Troubleshooting complex systems
- Equipment maintenance
- Precision measurement installation
- Technical report writing
- Laser mapping execution
- Customer relationship management
- Project coordination
- Parts inventory management
- Electrical system diagnostics
- Emergency response management
- Problem solving
- Effective communication
- Customer training provision
- Attention to detail
- Team collaboration
- PLC programming
- Project management
- Instrumentation maintenance
- Electrical engineering
- Troubleshooting and repair
- System diagnostics
- Technical support
- Calibration
- Worksite supervision
- Safety planning
- Network maintenance
- Performance testing
- Network configuration
- Cross-functional coordination
- Preventive Maintenance
- Remote support
- Fluent in Arabic dialects
- NALCOMIS
- Windows
- UNIX and Linux-based tools
- Testing and diagnostics
- Systems analysis
- Preparing work orders
- Mechanical troubleshooting
- Service documentation
- Network installation
- Software installation
- Maintenance and repair
- Computer software repair
- Adaptability
- Computer skills
- Blueprint reading
- Managing projects
Certification
- First Aid and CPR certified
- Tyco Simplex Grinnell programming school for small and large fire alarm control panels
Languages
English
Professional
Arabic
Professional
Accomplishments
The Navy and Marine Corps Achievement Medal
Timeline
Field Service Engineer Level 5 (Senior System Specialist)
Carl Zeiss Industrial Metrology
01.2013 - Current
Electronic Service Technician
Tyco Simplex Grinnell
01.2012 - 12.2013
Aviation Electronics and Airframes Technician
United States Navy
01.2006 - 12.2011
Bachelor of Science - Aerospace and Computer Engineering
Penn State
Electrical Mathematics / Basic Theory -
Naval Station Oceana
Organizational Level Repair -
Naval Station Oceana
Communication, Navigation and Radar -
Naval Station Oceana
Avionics Corrosion Control -
Naval Station Oceana
Electronic Attack and Protection System -
Naval Station Oceana
Electrical Connector/Wire Bundle Repair -
Naval Station Oceana
Airframe Structure and Hydraulic Repair -
Naval Station Oceana
Aircraft Corrosion Repair and Paint Final Finish -
Naval Station Norfolk
NALCOMIS (Windows NT version) -
Naval Station Oceana
Tyco Simplex Grinnell programming school for small and large fire alarm control panels -
Military Experience
United States Navy, 01/2006 - 12/2011, Strike Fighter Squadron 106, Virginia Beach, VA, Strike Fighter Squadron 15, Virginia Beach, VA, USS George H.W. Bush (CVN 77)