MUHTASHIMA MEEM
Jamaica,USA
Summary
Endeavor to meet the high qualities by contributing my services constantly and develop my potential incognizance to the standard set by the organization that encourages professional and personal development.
Professional banking specialist with proven expertise in financial services, client relationship management, and sales strategies. Adept at fostering collaborative team environments and delivering impactful results. Skilled in financial advising, account management, and cross-selling, with strong adaptability to evolving client needs. Known for reliability and effective communication.
Knowledgeable [Desired Position] with solid background in managing client relationships and providing tailored financial solutions. Demonstrated ability to enhance customer satisfaction and foster long-term partnerships. Proven expertise in cross-selling banking products and resolving customer issues professionally.
Overview
4
4
years of professional experience
Work History
Associate Relationship Banker
Webster Bank
10.2023 - Current
- Proficient in attending to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available as well evaluating the appropriate financial products and services of clients through needs-based conversations on top of exceptional customer service skills
- Primary duties include performing routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions
- Required to maintain compliance with Federal and State regulations as well as bank policies and procedures that prepare one to meet/exceed branch audits and operations evaluation requirements
Administrative Assistant
Samuel Field YM-YWHA
06.2022 - 08.2022
- Assisted SYEP Program Director with the review of enrollment documents and correspondence to applicants as needed
- Provided administrative support including organizing and maintaining documentation and digital files/records (including those of a confidential nature); preparing materials for conferences/meetings; drafting routine correspondence
- Corresponded with program participants and worksites via phone/email for any outstanding signatures or documents as needed throughout the program
- Accurately entered participant information and payroll into web-based database system
- Maintained participant files and ensure completion of all program paperwork for participants; prepare and maintain files for final funder audit
- Maintained activity, education, and general enrollment rosters using Google Documents, Excel, and web-based database systems
Client Service Associate
Sterling National Bank
07.2021 - 01.2022
- Responsibilities involve accurately and efficiently completing customer transactions, including but not limited to, cashing checks, receiving deposits, savings account transactions, change orders, processing transfers, loan payments, redeeming bonds, cash advances, selling travelers checks, cashier's checks and money orders, stop payments and wire transfer requests, processing mail, night depository, and ATM deposits as well as balancing cash drawer and maintaining control and accounting of the bank's cash assets
Service Experience Representative
Nordstrom Rack
05.2021 - 06.2021
- Expected to process all sales transactions accurately and in a timely fashion, assist customers in making selections and finalizing sales, answered customers' questions, and addressed problems in person and via phone, adept at convincing customers to open Nordstrom credit cards and join Nordy Club
Field Enumerator
United States Census Bureau
08.2020 - 10.2020
- Duties include contacting the field supervisor daily to review and submit progress records and work shifts; reviewing assignment area to be familiarized, and locating households to conduct questionnaires; maintaining daily records of hours worked, miles driven, expenses incurred while performing duties; upholding principles like respondents' privacy/confidentiality while documenting sensitive information
Education
Bachelor of Arts - Psychology
CUNY Queens College
Flushing, NY06.2023
Associate's Degree - Liberal Arts
Bard College
Long Island City, NY06.2019
Diploma - General Studies
BHSECQ
Long Island City, NY06.2017
Skills
- Embrace new ideas
- Encourage active participation
- Accomplish tasks with minimal supervision
- Reliable time management skills
- Establish clear goals
- Sustain team spirit
- Set priorities
- Monitor progress
- Adjust when necessary
- Excellent writing skills
- Communicate effectively
- Appropriate language usage
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
- Financial planning
- Cross-selling products
- Financial advising
- Banking
- Cash flow management
- Persuasive communication style
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Teamwork and collaboration
References
Available upon request.
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Associate Relationship Banker
Webster Bank
10.2023 - Current
Administrative Assistant
Samuel Field YM-YWHA
06.2022 - 08.2022
Client Service Associate
Sterling National Bank
07.2021 - 01.2022
Service Experience Representative
Nordstrom Rack
05.2021 - 06.2021
Field Enumerator
United States Census Bureau
08.2020 - 10.2020
Associate's Degree - Liberal Arts
Bard College
Diploma - General Studies
BHSECQ
Bachelor of Arts - Psychology
CUNY Queens College
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