Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Muhumad Osman

Minneapolis,MN

Summary

Dynamic professional with extensive experience in customer service and logistics, demonstrated at Amazon.Inc and Jomo Kenyatta Airport. Excelled in driving customer satisfaction through effective problem-solving and team collaboration. Skilled in multitasking and adaptability, achieving seamless operations and enhancing customer engagement. Proven reliability and time management abilities underscore a commitment to excellence.

Overview

3
3
years of professional experience

Work History

Amazon Delivery

Amazon.Inc
01.2024 - 02.2024
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Collaborated with customer service team to achieve seamless customer experience.
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.

Airport Customer Service Agent

Jomo Kenyatta Airport
01.2021 - 05.2023
  • Cargo exporting and packaging the products
  • Making sure we put the cargo on the right plane and the right amount of it
  • Record and file the amount of product in the companies record file

Education

Diploma - Accounting And Finance

East Africa Institute Of Certified Studies
Nairobi
10.2021

Skills

  • Customer service
  • Driving
  • Amazon Internal experience (example, problem solving inbound and outbound, VNA Dock,AFM,pick and pack,stow and dispatch
  • Customer Engagement
  • Reliability
  • Multitasking Abilities
  • Team building
  • Time management abilities
  • Adaptability

Languages

English
Full Professional
Somali
Native or Bilingual
Swahili
Full Professional

Timeline

Amazon Delivery

Amazon.Inc
01.2024 - 02.2024

Airport Customer Service Agent

Jomo Kenyatta Airport
01.2021 - 05.2023

Diploma - Accounting And Finance

East Africa Institute Of Certified Studies
Muhumad Osman