Cultivated strong relationships with clients, fostering trust and loyalty for long-term partnerships.
Boosted operational efficiency, developing and implementing standardized procedures across all departments.
Collaborated with senior leadership to develop strategic plans, aligning business objectives with market trends.
Mentored junior staff members, providing guidance on career growth and skill development within the firm.
Enhanced client satisfaction by streamlining processes and implementing efficient practice management strategies.
Increased revenue for the firm by identifying growth opportunities and expanding service offerings.
Improved team performance with targeted training programs and regular performance evaluations.
Led cross-functional teams in delivering complex projects, achieving desired outcomes within budgetary constraints.
Streamlined project management workflows, enabling faster completion times without sacrificing quality or scope requirements.
Coordinated efforts between various departments to ensure seamless collaboration towards shared goals.
Developed a robust risk management framework to identify potential issues and mitigate adverse impacts on the business.
Implemented innovative technologies to modernize office operations and improve overall productivity.
Established best-practice standards for client communication, leading to improved customer satisfaction ratings.
Managed financial reporting processes, ensuring accuracy and compliance with regulatory requirements.
Ordered all office supplies and kept check on inventory levels.
Consulted with healthcare professionals on business decisions.
Trained interns and newly hired team members on office procedures and computer system.
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Created and implemented organizational policies and procedures.
Oversaw accounting, budgeting, and financial reporting.
Provided supervision and management to team of support personnel.
Communicated closely with patients, ensuring medical information was kept private.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Practice Manager
Paul S. DeMarco, DPM
04.2001 - 10.2022
Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
Identified opportunities for additional services or expansion within the practice based on market research analysis.
Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
Implemented new electronic health record system, leading to increased efficiency in patient data management.
Established policies regarding patient privacy rights; safeguarding all confidential information.
Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
Finance Associate
Affiliated Podiatrists Of Somers Point
11.1995 - 04.2001
Optimized inventory control systems by analyzing historical trends and setting appropriate reorder points.
Enhanced financial accuracy by streamlining the monthly close process and reconciling account discrepancies.
Assisted in the successful completion of annual audits, addressing auditor inquiries and providing supporting documentation.
Supported mergers and acquisitions activities by conducting thorough due diligence on potential targets.
Improved cash flow management through diligent accounts receivable monitoring and collections efforts.
Lead Patient Service Representative at US Foot and Ankle Specialists/ Carmel Foot SpecialistsLead Patient Service Representative at US Foot and Ankle Specialists/ Carmel Foot Specialists