Summary
Overview
Work History
Education
Skills
Timeline
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Mujahidah Fleming

Salley,SC

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with

outgoing, positive demeanor and proven skills in establishing rapport

with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality,

speed and process optimization. Articulate, energetic and results oriented with exemplary passion for developing

relationships, cultivating partnerships and growing businesses.

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

2025
2025
years of professional experience

Work History

Consumer Credit/Retail Customer Service Representative

Teleperformance/Bank of America
Columbia, SC
08.2024 - Current
  • Greeted customers and responded to inquiries in a timely manner.
  • Answered phone calls and directed them to appropriate personnel.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Answered questions and resolved concerns for customer support.
  • Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
  • Participated in regular team meetings to discuss performance, strategies, and goals.
  • Collaborated with team members to identify areas of improvement in customer service processes.
  • Identified needs of customers promptly and efficiently.

Telemarketer Sales Representative, Qualfan.

Qualfan/Cintrilink
Orangeburg, South Carolina
06.2019 - 01.2020

Telecommunications Technician

Teleperformance/Keurig
Columbia

Camp Counselor Volunteer

BNI
York, South Carolina
12.2007 - Current

Education

High School Diploma -

Gateway Academy Miramonte
California City, CA
05-2021

Skills

  • Telephone reception
  • Market research
  • Business growth and retention
  • Customer support
  • Client relationship building
  • Staff training
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Developed and actualized customer service initiatives to
  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Issue and Conflict Resolution
  • Focus on Customer Satisfaction

Timeline

Consumer Credit/Retail Customer Service Representative

Teleperformance/Bank of America
08.2024 - Current

Telemarketer Sales Representative, Qualfan.

Qualfan/Cintrilink
06.2019 - 01.2020

Camp Counselor Volunteer

BNI
12.2007 - Current

Telecommunications Technician

Teleperformance/Keurig

High School Diploma -

Gateway Academy Miramonte
Mujahidah Fleming