Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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MUJTABA MOSSINI

Herndon,VA

Summary

Experienced Operations Support Manager with a demonstrated history of working in the computer software industry. Skilled in Web Development/Designing, Translation, Interpreting, Microsoft Office, Management, Leadership, Customer Service Manager, and Information Technology. Strong management skills with a bachelor's degree focused in Business Administration and Management, General from Rana University. I started my first job at Invedyn LLC as Interpreter and language tester to support US Army in Afghanistan in January 2017 and moved to a tech job at Rosalyn AI in February 2020 as Assistant Project Manager then moved to the Sales Department, and currently helping the Operation team.

Overview

8
8
years of professional experience

Work History

Outreach Officer

Soteria Solutions
Arlington, VA
10.2023 - Current
  • Supporting the U.S. Department of State's Coordinator for Afghan Relocation Efforts (CARE).

Operations Support Manager

Rosalyn.ai
Columbus, OH
04.2022 - 10.2023
  • Communicate customer issues with the operations team and devise ways to improve customer experience, including resolving problems and complaints
  • Created a knowledge base (Help Center) for the company to support both clients and users (- support.rosalyn.ai)
  • Developed and implemented training programs to ensure the support team was knowledgeable about products
  • Plan and review compensation actions; enforcing policies and procedures
  • Develop and maintain work schedules, interview and hire personnel, and monitor/control payroll expenses
  • Recruit, select, train, assign, schedule, coach, counsel, and discipline new hairs (exam proctors)
  • Manage staff levels, wages, hours, and contract labor to revenues

Sales Operations Manager

Rosalyn.ai
Columbus
08.2021 - 03.2022
  • Researching and analyzing data to create sales forecasts
  • Identifying customers and sales opportunities by analyzing sales data and consumer trends
  • Implementing and managing CRM tools to maximize opportunities and customer relationships
  • Experienced working in Salesforce, HubSpot, ZoomInfo, Seamless AI, and other platforms used by the sales department

Assistant Project Manager

Rosalyn,ai
Columbus
02.2020 - 08.2021
  • Administrative tasks such as preparing invoices, estimates, scheduling meetings, and more
  • Keep track of and report on project progress
  • Research information to support other teams and departments as needed
  • Complete any tasks assigned by the Project Manager in an efficient and timely manner

Interpreter / Language Tester & Developer

Invedyn LLC
Kabul
01.2017 - 01.2020
  • Was an employee of Invedyn LLC, a subcontractor to Mission Essential Personnel (MEP) under DLITE project as an Interpreter/Language Tester assigned to perform language proficiency tests on MEP interpreters in English, Dari, and Pashto languages
  • Worked with the US Army in different places in Afghanistan
  • Interpreted spoken and written languages other than English
  • Reviewed, edited, and proofread translated documents for accuracy

Education

Bachelor in Business Administration (BBA) - Business Administration

Rana University
Kabul
04.2021

Skills

  • Customer Service Expert
  • Project Management Expert
  • New Process Expert
  • Marketing and Sales Expert
  • Business Operations Expert

Languages

  • Dari/Persian Native speaker
  • Pushto; Pashto Native speaker
  • English Native speaker
  • Turkish Native speaker
  • French Highly proficient

Timeline

Outreach Officer

Soteria Solutions
10.2023 - Current

Operations Support Manager

Rosalyn.ai
04.2022 - 10.2023

Sales Operations Manager

Rosalyn.ai
08.2021 - 03.2022

Assistant Project Manager

Rosalyn,ai
02.2020 - 08.2021

Interpreter / Language Tester & Developer

Invedyn LLC
01.2017 - 01.2020

Bachelor in Business Administration (BBA) - Business Administration

Rana University

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