Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mujtaba Hussain Syed

Chicago,IL

Summary

Dynamic Customer Service Executive with a proven track record at Amazon, achieving a 95%+ satisfaction rating. Skilled in conflict resolution and customer relationship management, I excel in identifying process improvements. Currently transitioning into cybersecurity, with a strong interest in threat detection, data protection, and information security. Seeking an internship to build hands-on experience while contributing strong communication and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Customer Service Executive

Amazon
Hyderabad, Telangana
05.2019 - 07.2022
  • Consulted with customers regarding needs and addressed concerns.
  • Identified opportunities for process improvement within the customer service department.
  • Handled 50+ customer queries daily, resolving issues related to orders, payments, and accounts.
  • Maintained a satisfaction rating of 95%+ through clear communication and prompt resolution.
  • Gained exposure to fraud prevention and data privacy practices.

Sales Associate

Asian Paints
Hyderabad, Telangana
01.2019 - 04.2019
  • Recommended, selected and located merchandise based on customer desires.
  • Upsold additional items based on customer interests and needs.
  • Computed purchases and received and processed cash or credit payment.
  • Conducted product demonstrations to highlight features and benefits.
  • Bagged or packaged purchases and wrapped gifts.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers and provided exceptional customer service.

Education

High School Diploma -

Narayana High School
Hyderabad, TS, India
06-2014

Skills

  • Customer relationship management
  • Conflict resolution and communication
  • Attention to detail and analytical thinking
  • Basic knowledge of cybersecurity concepts (eg, phishing, malware, firewalls)
  • Eager to learn tools like Wireshark, Splunk, and basic command-line tools
  • Basic knowledge of Kali Linux and the Linux command line
  • Currently learning Java and planning to pursue CompTIA Security certification

Timeline

Customer Service Executive

Amazon
05.2019 - 07.2022

Sales Associate

Asian Paints
01.2019 - 04.2019

High School Diploma -

Narayana High School

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Mujtaba Hussain Syed