Mukazi Musafiri

• Maintained clean and safe environment to promote patient safety and comfort.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Performs a variety of direct patient care procedures to assist the unit manager, professional staff and physicians in providing patient care focused on the needs of the patient

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

• Coached employees through day-to-day work and complex problems.
• Entered data, generated reports, and produced tracking documents.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Gathered and organized materials to support operations.
• Overseeing of team of nurses administering covid test daily to staff and residents in a residential living downtown. Partnered up with Walgreens to organized and facilitated first and second round of Covid Vaccines to 80% of Staff and Residents in facility.

• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.

Schedule and maintain clients ongoing staffing requirements. Creating schedules for all client and matching them up with the best fit for staffing. Following up with client and staff satisfactions per cases. On-Call

administrative staff every other weekend.

• Maintained records by imaging invoices, debits, and credits.
• Matched purchase orders with invoices and recorded necessary information.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Assist Clients / Taxpayers in filing their taxes, checking on status of refunds, Legal Research when client

receives letter from the IRS and Collecting all personal tax services fees

• Organized documents to manage paper and electronic filing systems of clients.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisting patients in Alzheimer's/dementia and skilled units with daily cares and activities while maintaining a low Stimuli environment Restorative therapies per patient care plan.

• Member of on-call emergency response team for crisis intervention within facility.
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
• Evaluated risk to client or others by gathering information and conducting assessments.
• Responding to inbound calls and chats that are received by the center. Counseling: listening and assisting in exploring possible options per client's crisis through phone line or walk ins during business hours also assisting in active suicide intervention and prevention.