Mukesh Chand
Seattle,WA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
27
27
years of professional experience
Work History
Manager Warehouse
Ram Sami & Sons Pte Ltd
04.2022 - 02.2024
- Recruit, hire, and train new warehouse employees. Coach, counsel, schedule and discipline current warehouse employees as needed by enforcing policies and procedures.
- Managed approximately 40 incoming calls, emails and faxes per day from customers
- Contribute to creating and recommending strategic plans and review in order to achieve operational objectives.
- Prepare and implement production and quality plans based around customer service standards. Resolve problems and identify trends.
- Analyze variances and initiate corrective actions in order to meet financial objectives of warehouse.
- Determines product handling and storage requirements to develop warehouse operations systems.
- Develops, implements, evaluates and enforces policies and procedures.
- Develops processes for receiving product, utilizing equipment, managing inventory and shipping product.
- Develop and implement effective warehouse layout that accounts for product flow, equipment and product handling systems.
- Establish, follow and enforce safety standards and procedures in compliance with healthy work environment and legal requirements.
- Develop protection and access policies and coordinate security patrols to keep property secure.
- Streamlined operations and prioritized tasks.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and customers
Senior Stock Controller
Viti Foods Pte Ltd
02.2018 - 01.2022
- Coordinating stock control operations with warehouse staff, as well as sales and finance departments.
- Analyzing supply chain data to ensure uninterrupted availability of stock.
- Forecasting supply and demand to prevent overstocking and running out-of-stock (OOS).
- Evaluating vendors and suppliers’ offers and negotiating profitable purchase prices.
- Placing and receiving orders to replenish stocks as needed.
- Tracking shipments and coordinating internal stock transfers, as well as resolving delays.
- Overseeing stock storage processes, including tagging, boxing, and labeling.
- Maintaining a steady flow of stock from storage to where it is needed.
- Performing regular inventory audits and keeping stock purchasing within budget.
- Maintaining and updating daily shipment records, as well as purchases and pricing reports.
Assistant Manager Cold Storage
Foods Pacific Pte Ltd
12.2016 - 01.2018
- Receiving, storing, testing, and shipping items kept in cold storage.
- Implementing warehouse safety programs specific to cold storage.
- Dealing with customer questions and complaints.
- Ensuring workplace safety among team members.
- Creating working schedules for pickups and deliveries of cold items
- Supervising staff and provide them with relevant training on all aspects of the operation
- Working to develop an efficient cold storage layout to maximize storage space and ease of movement within the facility
Senior Stock Controller
Viti Foods Pte Ltd
02.2011 - 11.2016
- Coordinating stock control operations with warehouse staff, as well as sales and finance departments.
- Analyzing supply chain data to ensure uninterrupted availability of stock.
- Forecasting supply and demand to prevent overstocking and running out-of-stock (OOS).
- Evaluating vendors and suppliers’ offers and negotiating profitable purchase prices.
- Placing and receiving orders to replenish stocks as needed.
- Tracking shipments and coordinating internal stock transfers, as well as resolving delays.
- Overseeing stock storage processes, including tagging, boxing, and labeling.
- Maintaining a steady flow of stock from storage to where it is needed.
- Performing regular inventory audits and keeping stock purchasing within budget.
- Maintaining and updating daily shipment records, as well as purchases and pricing reports.
Warehouse Supervisor
New Zealand Overseas Trading Corp
11.2004 - 01.2011
- Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods
- Measure and report the effectiveness of warehousing activities and employee's performance
- Organize and maintain inventory and storage area
- Ensure shipments’ and inventory transactions’ accuracy
- Communicate job expectations and coach employees
- Determine staffing levels and assign workload
- Interface with customers to answer questions or solve problems
- Maintain items record, document necessary information and utilize reports to project warehouse status
- Identify areas of improvement and establish innovative or adjust existing work procedures and practices
- Coordinate activities with other departments
Customer Service Supervisor
Ashabhai & Co Pte Ltd
02.2002 - 10.2004
- Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.
- Monitoring daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Investigating and solving customer service complaints.
- Assisting with development and implementation of service policies
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
Inventory Clerk
Ashabhai & Co Pte Ltd
02.2001 - 01.2002
- Ordering inventory from vendors and suppliers and securing shipment arrival times
- Managing inventory by stocking products for a business
- Performing quality checks on stored inventory and discarding inventory that does not meet the company’s standards
- Updating inventory count and maintaining inventory records to share with management and other stakeholders in the business
- Obtaining estimates and price details from different vendors to compare costs
Invoicing Clerk
Ashabhai & Co Pte Ltd
01.1997 - 01.2001
- Entering data into computer systems to create invoices
- Preparing and sending out invoices to customers
- Verifying accuracy of invoices before sending them out
- Reconciling payments received with outstanding invoices
- Following up with customers regarding overdue invoices
- Developing and implementing procedures for efficient invoicing processes
Education
Certificate in Budgeting & Costing -
FIJI NATIONAL UNIVERSITY
06.2014
Certificate in Advanced Accounting -
NEW ZEALAND PACIFIC TRAINING CENTRE
08.2005
Certificate in Microsoft Word, Database & Spreadsheet -
NAUSORI BUSINESS INSTITUTE
11.1996
Skills
- Management
- Communication
- Computer
- Interactive & People
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Team Leadership
Personal Information
- Place of Birth: Suva, Fiji Islands
- Date of Birth: 07/25/78
- Gender: Male
- Nationality: Pacific Islander
- Marital Status: Married
References
- Mr Rohit Chetty, Ram Sami & Sons-Fiji, Manager-HR, (679) 9987263, hr@ramsami.com.fj
- Mr Saman Khatri, Vinod Patel & Co-Fiji, Manager-Supply Chain, (679) 9981441, saman19824@gmail.com
Hobbies and Interests
- Travelling
- Reading
- Sports
- Socializing
Languages
English
Full Professional
Timeline
Manager Warehouse
Ram Sami & Sons Pte Ltd
04.2022 - 02.2024
Senior Stock Controller
Viti Foods Pte Ltd
02.2018 - 01.2022
Assistant Manager Cold Storage
Foods Pacific Pte Ltd
12.2016 - 01.2018
Senior Stock Controller
Viti Foods Pte Ltd
02.2011 - 11.2016
Warehouse Supervisor
New Zealand Overseas Trading Corp
11.2004 - 01.2011
Customer Service Supervisor
Ashabhai & Co Pte Ltd
02.2002 - 10.2004
Inventory Clerk
Ashabhai & Co Pte Ltd
02.2001 - 01.2002
Invoicing Clerk
Ashabhai & Co Pte Ltd
01.1997 - 01.2001
Certificate in Budgeting & Costing -
FIJI NATIONAL UNIVERSITY
Certificate in Advanced Accounting -
NEW ZEALAND PACIFIC TRAINING CENTRE
Certificate in Microsoft Word, Database & Spreadsheet -
NAUSORI BUSINESS INSTITUTE
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