Mukesh Deshmukh
Phoenix,AZ
Summary
Accomplished professional with demonstrated ability to deliver mission-critical results with a complimentary blend of SCM business and system process. SCM and ERP certified Director has proven track record of driving business growth through innovative digital solutions and effective ERP implementations. Experienced in leading cross-functional teams, managing complex projects, and aligning technology initiatives with organizational objectives. Seeking to leverage expertise in ERP systems and digital product development to contribute to the success of a forward-thinking organization. I am capable and consistent problem solvers, skilled at prioritizing and managing projects with proficiency. Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle across acquisition, retention and support. Work directly with cross-functional teams across product, marketing, finance and operations. Contribute to continuous process improvement to meet goals. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
20
20
years of professional experience
Work History
Associate Director, Order Management (Order to Cash)
Bristol Myers Squibb
08.2016 - Current
- Bristol Myers Squibb is a worldwide biopharmaceutical company leading the way in medical innovation to help patients live longer and better lives
- Responsible for ERP Migration, strategic leadership, integration, testing and quality assurance, requirements definition, exception order management, sales order management, reporting and analytics, team development.
- Led teams of up to [Number] personnel, supervising daily performance as well as training and improvement plans.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
- Spearheaded the development and launch of a new product line, leading to increased market share and customer satisfaction.
- Enhanced employee performance through targeted training programs and regular feedback sessions, resulting in higher productivity levels.
- Revamped internal communication channels to foster greater transparency between departments and improve overall organizational cohesion.
- Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
- Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
- Supported capital project planning and contributed to feasibility studies.
- Negotiated favorable contract terms with vendors and suppliers, resulting in significant cost savings without sacrificing service or quality standards.
- Managed data transfers and proactively resolved issues at manufacturing sites through effective troubleshooting.
Oracle EBS Tech Ops Lead Manager
Bristol Myers Squibb
08.2016 - 03.2020
- Responsible for defining and maintaining roadmap for ERP, providing leadership for global projects, providing guidelines for support and implementation team, representing global ERP team in front of business stakeholders, defining ERP strategies for enhancements and support activities, managing quarterly release cycles, providing input for process improvement, leading CAPA's and deviation investigation, impact assessment for new Oracle ERP changes, adopting new technology and solutions, facilitating solutions to improve quality deliverables, providing input to minimize deviations, ensuring project team has updated information, developing relationships among teams, involved in process improvement and planning strategy, responsible for overall project deliverables and implementation execution, maintaining weekly status calls, providing techno-functional support and analysis, managing requirements development, providing recommendations on technology solutions, configuring and testing Oracle Applications 12 e-Business Suite, developing and documenting program specifications and business process models, participating in post-production software support and problem resolution, maintaining software development methodologies, participating in UAT, regression testing, DR and patch application, collaborating in on-site and offshore model.
ERP Lead
KPIT Infosystems Inc
04.2004 - 07.2016
- Involved in Engine Structure Point-of-Fit Maintenance and Explosion project, responsible for direct interaction with the client, business communication, meetings, analyzing new opportunities and development, approving timesheets, assigning tasks to team members, mentoring and training, helping managers create a Statement of Work, providing solutions for urgent high priority issues, designing custom forms and interfaces, setting up Oracle tools, leading the team, and collaborating in on-site and offshore communication.
- Implemented comprehensive documentation procedures for all aspects of IT operations, ensuring a seamless handover of knowledge to new team members or contractors.
- Established strong relationships with technology vendors to secure competitive pricing and support services.
Education
Skills
- Operations Management
- Quality Control Management
- Data Analytics
- Revenue development
- Mentoring and Coaching
- Project Management
- Business Intelligence Gathering
- Strategic Planning
- Resources Allocation
- Team Leadership
- Problem Resolution
- Teamwork and Collaboration
- Process Improvement
- Performance reviewing
- Team Development
- Technical Proficiency
Accomplishments
- Oracle EBS Certification for Oracle University Course
- Recognition for Batch Missing Instruction Investigation (DEC 2018)
- Recognition for Audit Batch report (OCT 2016)
- Received 6 sigma award at Cummins for Successfully Completion of HH Project (May -2016)
- Received individual delighted customer award at KPIT Cummins (Feb -2015)
- Received twice group delighted customer award at KPIT Cummins (Feb -2010)
- C++ Certification
Area Of Expertise
- Certified SCM
- Certification in Oracle ERP
- Certification in Six Sigma
- ERP Implementations/Support
- Agile/Waterfall
- OBIEE and Tableau Reporting
- Senior Project Management Presentation
- Business Activity Monitoring
Timeline
Oracle EBS Tech Ops Lead Manager
Bristol Myers Squibb
08.2016 - 03.2020
Associate Director, Order Management (Order to Cash)
Bristol Myers Squibb
08.2016 - Current
ERP Lead
KPIT Infosystems Inc
04.2004 - 07.2016