Mukhtar Dahir
People & Technologies
Minneapolis,MN
Summary
A highly customer-centric professional with a passion for technology and a talent for providing exceptional Customer support. Skilled in utilizing a detail-oriented and analytical approach to troubleshoot and resolve issues for customers, Building optimal value and user satisfaction. Committed to building strong customer/client relationships through clear communication and a dedication to meeting and exceeding needs and expectations.
Overview
9
9
years of professional experience
Work History
Client Support Analyst
Epimonia
Minneapolis, Minnesota
2022.01 - 2022.12
- Spearheaded new initiative with DHS to transport new refugees
- Conducted case management activities and services
- Played instrumental role in client satisfaction by working with operational teams and NGO's for proper resolution of service issues.
- Monitored systems in operation and quickly troubleshot errors.
- Translated complex technical issues into digestible language for non-technical users.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Help Desk Support Specialist
Broadway - Madina Childcare Group
Minneapolis, Minnesota
2021.01 - 2021.12
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using personal expertise, and probing questions.
- Lead the implementation of software that migrated clients. digitizing all files and streamlining day to day operations
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
Client Service Representative
Teleperformance
Toronto, Canada
2019.10 - 2020.02
- Providing excellent, to all business clients, answering their questions and concerns via phone, and email
- Maintaining a thorough understanding of the company's products and services, as well as industry trends and best practices
- Collaborating with other teams, such as sales and technical support, to ensure that business customers receive the best possible service and support
- Assisting with account setup, billing inquiries, and technical support for business customers
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Customer Service Representative
Virgin Mobile Canada
Toronto, Ontario
2014.01 - 2016.12
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Solved problems with products and services by providing customers with technical support.
Skills
Customer relationship management
Windows 7/8/10
HTML5 & CSSClient relationship building
Microsoft Office Suite
Data Entry
Support inquiry assistance
Technical documents comprehension
Technical issues analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Client Support Analyst
Epimonia
2022.01 - 2022.12
Help Desk Support Specialist
Broadway - Madina Childcare Group
2021.01 - 2021.12
Client Service Representative
Teleperformance
2019.10 - 2020.02
Customer Service Representative
Virgin Mobile Canada
2014.01 - 2016.12