Summary
Overview
Work History
Skills
Work Availability
Quote
Timeline
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Mukhtar Dahir

Mukhtar Dahir

People & Technologies
Minneapolis,MN

Summary

A highly customer-centric professional with a passion for technology and a talent for providing exceptional Customer support. Skilled in utilizing a detail-oriented and analytical approach to troubleshoot and resolve issues for customers, Building optimal value and user satisfaction. Committed to building strong customer/client relationships through clear communication and a dedication to meeting and exceeding needs and expectations.

Overview

9
9
years of professional experience

Work History

Client Support Analyst

Epimonia
Minneapolis, Minnesota
01.2022 - 12.2022
  • Spearheaded new initiative with DHS to transport new refugees
  • Conducted case management activities and services
  • Played instrumental role in client satisfaction by working with operational teams and NGO's for proper resolution of service issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Translated complex technical issues into digestible language for non-technical users.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.

Help Desk Support Specialist

Broadway - Madina Childcare Group
Minneapolis, Minnesota
01.2021 - 12.2021
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using personal expertise, and probing questions.
  • Lead the implementation of software that migrated clients. digitizing all files and streamlining day to day operations
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Collected, arranged, and input information into database system.
  • Tracked and analyzed reports to determine needed improvements.

Client Service Representative

Teleperformance
Toronto, Canada
10.2019 - 02.2020
  • Providing excellent, to all business clients, answering their questions and concerns via phone, and email
  • Maintaining a thorough understanding of the company's products and services, as well as industry trends and best practices
  • Collaborating with other teams, such as sales and technical support, to ensure that business customers receive the best possible service and support
  • Assisting with account setup, billing inquiries, and technical support for business customers
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Customer Service Representative

Virgin Mobile Canada
Toronto, Ontario
01.2014 - 12.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.
  • Solved problems with products and services by providing customers with technical support.

Skills

    Customer relationship management

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Client Support Analyst

Epimonia
01.2022 - 12.2022

Help Desk Support Specialist

Broadway - Madina Childcare Group
01.2021 - 12.2021

Client Service Representative

Teleperformance
10.2019 - 02.2020

Customer Service Representative

Virgin Mobile Canada
01.2014 - 12.2016

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Mukhtar DahirPeople & Technologies