Mukim Shukurov

• - When Dr. H. Rosner hired me as an assistant, I never expected to fall in love with the work I do.
• - Veterinary medicine is a completely different world, and I quickly excelled in it, becoming well-adapted to the operations of a veterinary clinic.
• - I was welcomed into the clinic like family, surrounded by care and support, and guided through every stage of my development as a veterinary assistant.
• - Trained directly by Dr. H. Rosner, who has been in veterinary medicine almost all his life, I learned advanced techniques for handling animals in various clinical and critical situations.
• - Mentored by a senior nurse with over 30 years of experience at the clinic, I gained the confidence and skills to handle any task assigned to me as a veterinary assistant.
• **Key Skills and Responsibilities:**
• - Proficient in placing IV catheters of any complexity.
• - Skilled in assisting with surgeries of all levels, including dental prophy cleanings, spaying/neutering, also assisted surgeon in TPLO and Nose Job surgery and other procedures.
• - Experienced in pre/post-surgery care, including monitoring vital signs and observing the animal’s condition for any signs of distress.
• - Conducted in-clinic laboratory tests, such as blood and urine analysis, prepared slides for microscopic examination, and operated Idexx laboratory equipment with ease(maintenance and cleaning).
• - Deep understanding of clinic operations and a strong ability to identify areas for improvement to enhance service quality and client satisfaction.
• - Passionate about contributing to the clinic’s success and increasing the number of happy clients who are delighted to work with us.
• And when you become part of a successful operation to save an animal, it means a lot 💪
• I truly love this place!

• Sales Associate
• Da! Supermarket Chain, Moscow Region, Russia
• - Gained initial experience as a sales associate in a retail environment.
• - Initially sought a job within walking distance for convenience.
• - Responsibilities included maintaining store operations, such as inventory management, cash handling, product stocking, and ensuring compliance with expiration dates.
• - Performed duties at a high level, always remaining honest with customers and striving to assist them with any inquiries, consistently advocating for their needs.
• - Collaborated with store management to streamline processes and improve efficiency for both myself and my colleagues.
• - While the role was temporary and not part of a long-term career plan in the company or country, I approached it with dedication and professionalism.

Senior Sales Manager
Cable Internet Services Company
Dushanbe, Tajikistan

- Joined the company during its early stages, when it offered affordable rates and user-friendly services.
- Started as a night-shift call center operator while simultaneously training as a field technician to resolve internet service issues. Gained comprehensive experience by working in various roles across the company.
- Transitioned to a Customer Relationship Manager role due to my strong performance and suitability for the position.
- Promoted to Senior Sales Manager within two years, overseeing a customer service office and growing the client base in my region from 280 to 1,100 customers, significantly boosting company profitability and expanding internet technology access for everyday users.
- Went above and beyond to achieve goals set by leadership while maintaining strong, loyal relationships with key clients, many of whom I knew personally.
- Managed a high-performing team of colleagues who worked seamlessly together, enabling us to consistently meet and exceed our objectives. I remain deeply grateful to them and maintain warm relationships to this day.
- Oversaw office operations, including a 1,000-square-foot facility, and led a team consisting of a sales manager, four installation and repair technicians, a cashier, and myself. This "mini-family" became a second home to me.
- Handled cash operations, cash collection, customer service, and the development of wired networks in the area.
- Built and maintained relationships with key clients for equipment installation and ongoing service.
- Took full responsibility for all operations within my assigned territory.
I loved my job, that place made me wiser!

• - Gained over 3 years of hands-on experience in maintaining, repairing, and troubleshooting office equipment, including computers and related devices, ensuring their stable and efficient operation.
• - Developed a strong foundation in computer hardware and software, including installing operating systems, configuring software, setting up networks, virus protection.
• - Installed and optimized various software applications to enhance computer functionality and accessibility for users.
• - Provided personalized consultations to clients, assessing their needs and budget to recommend the most suitable solutions.
• - Researched the computer parts market and ordered equipment through online platforms to meet customer demands.
• - Assembled computers, installed necessary software, and ensured systems were fully operational, balancing customer satisfaction with store profitability.
• - Built lasting relationships with clients, fostering repeat business and positive referrals.
• - This role not only deepened my technical expertise but also introduced me to my future employer, who recruited me to join a growing internet company.