Hi, I’m
Merci Mukiza
Monroe,United States
Summary
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As an engineering and leadership graduate, I possess good communication skills, I am excellent in working with others to achieve a certain objective on time and with excellence.
Overview
8
years of professional experience
Work History
Spectrum
Sales Representative
08.2022 - 09.2024
Job overview
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Conducted market research to stay informed on industry trends and competitor offerings, enabling strategic decision-making processes.
Total Quality Logistics Inc.
Logistic Assistant Executive
09.2020 - 04.2022
Job overview
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Contacted existing customers to update accounts and confirm deals.
- Collaborated with sales teams to identify new business opportunities and grow existing accounts.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Expanded customer base through cold calling, networking, and relationship building.
Mitsubishi Electric Automotive America
Technical Writer
08.2019 - 03.2020
Job overview
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Implemented feedback from end-users to continuously improve the quality and effectiveness of documentation materials.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
Connected Language Services
Bilingual Interpreter
12.2018 - 12.2019
Job overview
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Aided culturally-sensitive treatment plans by offering insight into linguistic nuances that may impact patient comprehension or adherence.
- Equipped healthcare providers with cultural information to promote appropriate provision of health services.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Served as a liaison between hospital administration and non-English speaking patients, resolving any potential communication barriers that could impact care delivery.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
United Nation
Social Worker Intern
09.2016 - 02.2017
Job overview
- Acted as a liaison between clients and healthcare providers, facilitating communication and coordination of care to optimize overall treatment outcomes.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Conducted comprehensive assessments to identify client needs and develop appropriate interventions.
Education
Wilmington UniversityNew Castle, DE
Bachelor of Science from Computer Science
11.2026
SOS-Hermann Gmeiner International CollegeTema, Greater Accra Region
International baccalaureate
05.2017
SOS-Hermann Gmeiner International CollegeTema, Greater Accra Region
International general certificate of secondary education (IGCSE)
05.2015
Skills
- Coding skills (java, html, php)
- Microsoft Suite
- Project Management
- Productivity performance
- Complex product knowledge
- Entrepreneurship
- Cash and material handling
- Inventory Management
- Critical thing
Affiliations
- CCIO Board Members
Languages
Kinyarwanda
Native or Bilingual
French
Professional Working
kirundi
Professional Working
Swahili
Limited Working
Timeline
Sales Representative
Spectrum
08.2022 - 09.2024
Logistic Assistant Executive
Total Quality Logistics Inc.
09.2020 - 04.2022
Technical Writer
Mitsubishi Electric Automotive America
08.2019 - 03.2020
Bilingual Interpreter
Connected Language Services
12.2018 - 12.2019
Social Worker Intern
United Nation
09.2016 - 02.2017
SOS-Hermann Gmeiner International College
International baccalaureate
SOS-Hermann Gmeiner International College
International general certificate of secondary education (IGCSE)
Wilmington University
Bachelor of Science from Computer Science
Similar Profiles
LAUREN ADAMSLAUREN ADAMS
Supervisor, Residential Internet & Phone Repair at SpectrumSupervisor, Residential Internet & Phone Repair at Spectrum
Maria GomezMaria Gomez
Direct Support Professional at SpectrumDirect Support Professional at Spectrum
Evan SieglerEvan Siegler
Treasury Specialist at SpectrumTreasury Specialist at Spectrum
Dillon MillerDillon Miller
Internet Technician at SpectrumInternet Technician at Spectrum
Layne SylvesterLayne Sylvester
Yard Attendant at IAAYard Attendant at IAA