Summary
Overview
Work History
Education
Skills
Certification
Awards
INTERNATIONAL EXPERIENCE
Timeline
Generic

MUKKESH KUMAR

Houston,TX

Summary

Digital Technology Executive with 15+ years of experience in building innovation pipelines, optimizing technology portfolios, and spearheading digital transformation initiatives across the globe aligning IT strategy with business objectives to drive commercial excellence, operational efficiency, and revenue growth. Trusted advisor to executive leadership, delivering scalable, high-performance trading platforms, AI-driven business intelligence, and cybersecurity solutions. Turnaround leader is known for revitalizing underperforming IT programs engaging with stakeholders, and cross-functional teams while executing board-level strategy.

Overview

18
18
years of professional experience
1
1
Certification

Work History

ASSOCIATE PARTNER

IBM
01.2007 - Current
  • Oversee business automation and transformation portfolio managing a $180M budget, delivering operational excellence and cost-efficient service. Deliver seamless application lifecycle management by leading Application Maintenance and Development Services for key clients, including Corning (173 applications), Southwire (SAP ECC), JLL (Microsoft, Custom Applications), and Mitsubishi (SAP ECC).
  • Engineered a customized SDLC framework for the US Navy’s S/4 Hana Transformation project, incorporating Agile and DevSecOps methodologies.
  • Transformed Corning’s struggling IBM account by implementing an AI-driven knowledge transfer solution using IBM Watson, enabling rapid onboarding of IT teams and converting the project from RED to GREEN.
  • Created and maintained application security standards working with information protection & compliance teams. (NIST Cybersecurity, GDPR, Sox).
  • Built and executed application roadmaps with business and architecture teams to automate monitoring and modernize legacy applications leveraging AI-driven monitoring tools, significantly improving system uptime and reducing downtime.
  • Integrated key SaaS systems into the application landscape, ensuring strict compliance with security and operational effectiveness.
  • Improved 24/7 application operations and consistently achieved a high NPS score (9/10) across all managed accounts by establishing KPIs and SLAs.
  • Negotiated key vendor relationships and secured cost-effective contracts to improve service delivery, including spearheading a 200-person team for a major automotive account.
  • Worked closely with business, architecture, and design teams to ensure mission-critical non-ERP applications met standards and supported business needs.
  • Led Legacy Application Retirement process to streamline IT infrastructure by identifying obsolete applications, migrating data, and mitigating risks reducing operational costs, improving system performance, and optimizing resources.

DIGITAL TRANSFORMATION LEAD

IBM
01.2021 - 01.2022
  • Recruited, directed, trained, and coached 120+ high-performing global teams (3 DEs, 3 Architects, 6 Project Managers, 2 Program Managers, and 109 Developers and Testers).
  • Achieved significant cost savings by streamlining operations, improving application reliability, and driving migration across IT services.
  • Delivered customized automation solutions for North America by identifying and leveraging cross-functional teams.
  • Optimized IT operations through continuous improvement initiatives, increasing system uptime and reducing operational costs for large-scale clients.
  • Implemented AI monitoring tools and automated workflows to improve system performance and availability at customer sites.

PROJECT EXECUTIVE

IBM
01.2012 - 01.2021
  • Managed a portfolio of 4 clients with a combined value exceeding $51M, delivering strategic alignment, service excellence, and continuous client satisfaction. Led SCRUM meetings with project teams and stakeholders to review progress, resolve challenges, and maintain alignment with project goals.
  • Identified project risks, developed risk mitigation strategies, and implemented contingency plans as needed.
  • Generated $8M in revenue by delivering tangible business value and strategic impact, even after IBM relinquished the account to Accenture.
  • Mentored and managed global teams of 500 members aligning with C-Suite leaders across the organization operating at multiple time zones, cultures, languages, and IT compliance and regulatory frameworks.
  • Architected rapid delivery approach and IT infrastructure for clients by establishing COE, and automated business process testing enabling Agile DevOps, QA, and Data Foundation Service for continuous delivery.
  • Mitigated risks by managing the RAIL log and establishing best practices, processes, and governance.
  • Supported in implementing SAP solutions for a $10M+ industrial manufacturing renewal contract.
  • Drove a $100M Application Management System renewal project for a New York-based client.
  • Revitalized failing IT projects at McKesson (Motorola MM50, MM1000) by aligning IT execution with business priorities, upskilling technical teams, and prioritizing key initiatives—turning the project from RED to GREEN in 3 months.
  • Negotiated and secured high stake next-generation contracts and managed program management lifecycle for KLA-Tencor, Hill-Rom, Department of Labor, NY, McKesson, National Grid, Corning, Southwire, Mitsubishi, JLL, BP, Navistar.

BUSINESS AREA MANAGER

IBM
01.2010 - 01.2013
  • Managed large strategic account portfolios including Energy & Utility with $33M P&L accountability supervising a team of 120+ IT professionals. Executed National Grid and Long Island Power Authority(LIPA) divestiture.
  • Led business unit strategic planning process and built IT pipeline management, internal value modeling, and proposing process.
  • Turned around a NY state-mandated project for National Grid’s Gas Transportation Information System (Team Size: 55+) rolling a ONE-team strategy, securing business buy-in, and successfully delivering Phase 1 on schedule.

Education

Advanced Diploma - Computer Science

University of Oxford

Diploma - Computer Studies

University of Cambridge

Bachelor of Science - India

Veer Kunvar Singh University

Skills

  • Digital Transformation Strategy
  • Business-IT Alignment
  • Demand Management & Resource Prioritization
  • Digital Technology Roadmap
  • Risk Management Platforms
  • Strategic Business Partnerships
  • Enterprise Architecture & Technology Lifecycle
  • Innovation Pipeline & Commercial Excellence
  • Cybersecurity, Software Licensing & IT Governance
  • Large-Scale Project & Program Management
  • Business Process Reengineering & Optimization
  • Data-Driven Decision Making
  • Vendor & Strategic Supplier Management
  • Investment Planning & Budget Optimization
  • Change Management & Digital Adoption Strategies
  • Executive-Level Reporting & Board Presentations
  • IoT
  • Cloud
  • SAP
  • Microsoft
  • Salesforce
  • Mainframe
  • Custom Applications
  • Big Data

Certification

  • SAFe 5.1 Scrum Master(SSM)
  • Certified Scrum Master
  • Microsoft Certified Professional
  • Agile Coach & Scrum Mentor for IBM Clients

Awards

IBM: Top Talent, Bravo Award, Star Award: Web Development & App Development Competency, Hill-Rom Inc, USA (Client) Resourcefulness Award, HCL Technologies: Special Appreciation Award for DevOps Excellence

INTERNATIONAL EXPERIENCE

  • Technical Project Manager, IBM, India, 2007, 2009
  • IT Team Lead, Thomson Reuters, India, 2006, 2007
  • Sr. Software Engineer, HCL Technologies, India, 2004

Timeline

DIGITAL TRANSFORMATION LEAD

IBM
01.2021 - 01.2022

PROJECT EXECUTIVE

IBM
01.2012 - 01.2021

BUSINESS AREA MANAGER

IBM
01.2010 - 01.2013

ASSOCIATE PARTNER

IBM
01.2007 - Current

Advanced Diploma - Computer Science

University of Oxford

Diploma - Computer Studies

University of Cambridge

Bachelor of Science - India

Veer Kunvar Singh University

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