Muktar Mahdi
Minneapolis,MN
Summary
Proven professional with a strong background in customer service and operational efficiency, demonstrated during my tenure as a Customer Service Associate at Walmart. Excelled in roles requiring exceptional attention to detail and stamina, alongside a robust work ethic and effective communication skills. Skilled in conflict resolution and addressing customer needs, I consistently ensured a positive shopping experience and maintained a high standard of service.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
01.2024 - Current
As an Allied Universal Security Officer, my main duties included monitoring and securing premises, patrolling designated areas, controlling access points, responding to incidents, and ensuring the safety of people and property.
Warehous Package Handler
Amazon
03.2022 - 01.2024
As a Package Handler, my main duties included sorting, scanning, and loading packages, ensuring they are handled safely and efficiently. The job requires physical stamina, attention to detail, and adherence to safety procedures to keep the shipping process smooth.
Costumer Service Associate
Walmart
09.2020 - 08.2021
As a Customer Service Associate, my main duty was to assist customers by answering inquiries, resolving complaints, processing orders or returns, and ensuring a positive customer experience. I handled interactions via phone, email, or in person while maintaining professionalism and efficiency.
Education
Bachelor Of Arts - Business Management
Augsburg University
Minneapolis, MNHigher Ground Academy
Saint Paul, MN06.2021
Skills
Hard Skills
Logistics & Warehouse Operations: Sorting, scanning, and handling packages efficiently
Inventory Management: Tracking shipments and maintaining organized stock
Security & Surveillance: Monitoring premises, controlling access, and ensuring safety
Conflict Resolution: Managing disputes calmly and professionally
Customer Service & Support: Handling inquiries, complaints, and transactions with professionalism
Report Writing & Documentation: Logging incidents, package tracking, and security reports
Emergency Response: Assessing and acting swiftly in urgent situations
Attention to Detail: Ensuring accurate package handling, security checks, and customer service
Physical Endurance: Lifting, standing, and moving efficiently in fast-paced environments
Soft Skills
Strong Work Ethic: Dedicated, reliable, and always focused on getting the job done right
Time Management: Prioritizing tasks to meet deadlines efficiently
Team Collaboration: Working well with coworkers to maintain smooth operations
Problem-Solving: Quickly addressing issues, whether in security, logistics, or customer interactions
Adaptability: Thriving in fast-paced, high-pressure environments
Communication: Engaging with customers, team members, and supervisors professionally
Situational Awareness: Staying alert and proactive in security and warehouse settings
Languages
English
Full Professional
Arabic
Professional Working
Somali
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
01.2024 - Current
Warehous Package Handler
Amazon
03.2022 - 01.2024
Costumer Service Associate
Walmart
09.2020 - 08.2021
Bachelor Of Arts - Business Management
Augsburg University
Higher Ground Academy