Muktar A Dougsiyeh

Responsible for overseeing the daily operations of the hotel, ensuring guest satisfaction, and managing the hotel staff and budge Assisted in the recruitment process by interviewing potential candidates for open positions.

• Assisted in the recruitment process by interviewing potential candidates for open positions.
• Improving all areas of profitability by 9%, guest satisfaction by 6% and associate satisfaction by 8%.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
• Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
• Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.

• Responsible for managing daily hotel operations and providing overall leadership in the hotels continuing effort to deliver outstanding guest service and financial profitability in accordance with Company and Brand standards
• Developed strategies to maximize profits through cost control and revenue generation initiatives
• Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel employees to do their best
• Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with the hotel's revenue-driven culture.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.

Fairfield Inn & Suites by Marriott Downtown

• Responsible for the company vision and day to day execution of Fairfield Inn & Suites by Marriott Hotel Operations
• With over 15 years of hospitality experience that includes Hilton, Marriott, Star-wood, Inter-Continental Hotel Group, and independents, knowledgeable in all phases of hotel operations from concept and opening, to managing the processes of budget, revenue planning, daily execution and long-term financial planning.
• Improved inventory management systems to optimize stock levels while minimizing waste or losses due to overstocking or shrinkage issues.
• Facilitated regular performance reviews to assess employee strengths, weaknesses, opportunities for growth or improvement, leading to increased job satisfaction levels across the organization.
• Assisted in recruiting, hiring and training of team members.

• Noble-Interstate Management Group
• Develop operating budgets and operates within the approval hotel budget
• Implemented and ensured adherence to policies and procedures
• Responsible for daily operations and management of Key Management Staff
• Assists Regional Manager with Multi-property management.
• Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Created and managed accurate occupancy forecasts and budgets.
• Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
• Developed and implemented promotional strategies to increase occupancy.
• Oversaw day-to-day operations of [Number-room hotel with staff of [Number] employees.

• Responsible for this $8.9 million food and beverage operation improving all areas of profitability by 15%, guest satisfaction by 11% and associate satisfaction by 10%.

• Assisted the GM with recruiting in food & beverage areas, brand & technical training materials and sessions, ensured that brand standards were met in all F&B areas, cost control management, procedures and maximizing F&B quality
• Successfully repositioned property through improved quality of service
• Supervised 120 employees.

• Monitored industry trends to remain current with evolving culinary techniques, presentation styles, and consumer preferences for continuous improvement of offerings.
• .Implemented waste reduction initiatives by monitoring portion control, optimizing inventory management, and encouraging responsible disposal practices among staff members.
• Planned operations to effectively cover needs while controlling costs and maximizing service.