Mukul Kumar
New Delhi
Summary
Critical thinking ERP Business Consultant with a career spent engaging, training and helping clients. A talented leader with a background in the support of mission-critical applications. Ready to tackle new challenges while proposing architecture improvements.
Overview
7
7
years of professional experience
Work History
Associate Consultant
Granby Technologies Limited Company
Sheridan, WY
04.2023 - Current
- Working Remotely
- Provide consultative guidance and assistance in a professional and organized manner directly to customers within the Cloud Suite Food & Beverages area and Rental domains.
- Participate in full life cycle client facing implementation projects, including information gathering, analysis, design, implementation, testing and go live processes relating to Infor applications, working as part of an Infor project team.
- Add value to customer projects by using the know-how about Infor solutions and implementations derived from practical experiences.
- Design and configure efficient client business solutions.
- Develop and execute test plans.
- Perform testing of software configurations and customer solutions.
- Provide training to client’s key and end users.
- Provide regular internal project reports when required.
- Experience in the Rental and Food & Beverage industries.
- Familiarity with Procurement, Customer Sales Management, and Manufacturing business processes.
- Hands-on experience with Factory Track, EDI support, API, Data Lake, Power BI, and basic SQL.
- Worked with Infor Cloud Suite V16.0 multi-tenant applications.
- Support clients' helpdesk monitoring for Severity 1, 2, and 3 issues.
- Conduct monthly maintenance testing and RIM analysis.
- Notable clients: Philadelphia Macaroni Company, Winland Foods, and Pine Environmental.
Helpdesk Analyst
Hilton Worldwide Hotels
New Delhi
06.2022 - 03.2023
- Responding to customer queries via email, phone, and in-person
- Logging and keeping records of customer queries
- Updating self-help documents to assist users with common queries
- Diagnosing and solving hardware/software faults
- Analyzing call logs to detect underlying issues and trends
- Working closely with other technical team members and departments to resolve wider-scale problems
- Providing technical guidance and instructions to the users for handling the software/hardware issues
- Updating and managing the internal IT procedural documentation
- Installing and configuring computer systems and applications within the company
Helpdesk Support Engineer
Falcon Force Pvt. Ltd.
New Delhi
04.2019 - 05.2022
- Gathering and triaging cases that require attending to.
- Scheduling time to meet with employees, service providers, and other stakeholders to service IT-related equipment.
- Examining presenting concerns from multiple angles to select and implement the most suitable solutions.
- Walking employees through your interventions to promote computer literacy and self-sufficiency.
- Configuring personal computers and portable internet gadgets.
- Installing mandatory updates before existing applications become outdated or obsolete.
- Sourcing and proposing new IT-related solutions that may promote efficiency in the office.
- Submitting purchase requests and monitoring your expenditure.
Education
Bachelor's of Technology - Software Engineering
MAHARISHI DAYANAND UNIVERSTITY
New Delhi06-2018
Skills
- Troubleshooting and Diagnosis
- System Testing
- Design Specifications
- Team Training
- Requirements Analysis
- Application Administration
- Deployment Support
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Associate Consultant
Granby Technologies Limited Company
04.2023 - Current
Helpdesk Analyst
Hilton Worldwide Hotels
06.2022 - 03.2023
Helpdesk Support Engineer
Falcon Force Pvt. Ltd.
04.2019 - 05.2022
Bachelor's of Technology - Software Engineering
MAHARISHI DAYANAND UNIVERSTITY