Mukul Nerurkar

• Managed content for NHGRI's 2000+ page public website (genome.gov) and Intranet site and worked with content editors to ensure content was kept up-to-date.
• Managed official accounts for YouTube (GenomeTV) and Flickr (Genomegov).
• Worked with technical, scientific, communications, and managerial staff at NHGRI and NIH, outside researchers, and the public to ensure that NHGRI Website content is current, effective, and relevant to the site's audiences.
• Worked closely with the editorial team to tailor, modify and manage content on all NHGRI public communications accounts to improve efficiency, engagement and/or to provide better management information.
• Collected and organized data, using tools such as Google Analytics, Google Data Studio, Bing Webmaster Tools, CrazyEgg and Microsoft Clarity. Reported on metrics and modifications regularly to NHGRI Office of Communications (OC) and Office of the Director (OD) leadership.
• Reviewed digital communications processes and makes recommendations to OC management for modifications that improve the efficiency of NHGRI web and social account platform operations and/or the quality of products.
• Tested and evaluated new or updated webpages, videos, databases, software modifications, or other changes to dynamic and manual systems.
• Prepared documentation for content users including user manuals, special instructions, and operating procedures describing files and processes.
• Promptly responded to feedback for content and/or functionality modifications.
• Coordinated and provided training of staff (including contractors) in the use of the Drupal content management system.
• Ensured all documents, videos, webpages, meetings were accessible.

• Responsible for the daily operations of digital information management and distribution systems and any of the scheduled platform publications and/or updates that are performed as part of the strategic communications to myriad stakeholder audiences.
• Tested and evaluated new or updated webpages, videos, databases, software modifications, or other changes to dynamic and manual systems. Refines and improves systems based on testing and user input. Prepares documentation for content users including user manuals, special instructions, and operating procedures describing files and processes.
• Shared content previews on development servers to relevant OC staff, subject matter experts and leadership, as is appropriate. Promptly responded to feedback for content and/or functionality modifications.
• Ensured all documents, videos, webpages, meetings are accessible.

• Updated Web pages on NHGRI’s public Web site (www.genome.gov) and the RSS feeds that are automatically generated.
• Updated content on NHGRI’s Intranet- NHGRIInside (https://inside.genome.gov).
• Uploaded new images to the Press Photos page on genome.gov.
• Made PowerPoint presentations Section 508 compliant.
• Wrote health fact sheets on rare genetic diseases to go onto the health section of genome.gov.
• Formatted graphics and images for both genome.gov as well as NHGRIInside.
• Published news releases and news advisories on Genome.gov.
• Creayed and updated SharePoint Sites for the Division of Extramural Research (DER) and Division of Intramural Research (DIR).
• 40 hours/Week

Managed NIH property and inventory for the Office of Human Resources (OHR). Duties included:

• Coordinated the property management function for 350+ person organization at NIH.
• Developed Standard Operating Procedures (SOP) for property management as a way of providing consultation and advice to newly hired property and inventory specialists.
• Prepared and processing the required documents covering the acquisition, transfer, clearance, loan, etc., of property, including obtaining receipt signatures for personal custody property.
• Identified opportunities for using excess property instead of purchasing new property to meet the office’s budget needs.
• Conducted and reconciling annual and special inventories and furnishing reports of completed inventories to OHR.
• Provided telephone hot-line support in a help desk environment.
• Maintained property and inventory records on a weekly basis, and reporting records to Administrative Officers. Updating records in the NIH property database system as required.
• Affixed new property (i.e., electronic equipment) with NIH decals and entering records into the NIH Property Management Information System (PMIS).

• Provided technical support for the NIH Training Center for three computer lab classrooms consisting of 15-20 workstations each. Support responsibilities included:
• Upgrading operating systems on workstations from a Windows 98 environment to a Windows 2000 environment. Performing remote installations of software and NIH proprietary applications (such as the NIH Administrative Database, Gelco Travel Manager System, IMPAC II Grants Management System) on all workstations. Testing network connectivity of all NIH proprietary applications on each workstation prior to classes. Resetting user accounts and passwords for classes that taught students how to use the NIH proprietary applications.
• Assisting the Network Administrator in converting the classrooms from a static Internet Protocol (IP) environment to a dynamic IP environment, using Dynamic Host Configuration Protocol (DHCP).
• Performing repair and replacement of PC and Macintosh computer components, printers, and peripheral devices.
• Conducting virus scans on workstations because the workstations are used frequently by many students.
• Connecting instructor’s workstations to Liquid Crystal Display (LCD) multimedia projectors for presentations and NIH videocasts.
• Ensuring that all classrooms met Federal Government requirements for handicapped accessibility. Installing text and image-magnifying software on certain workstations for visually impaired students to be able to view the content displayed on their monitors.
• Technical support responsibilities also extended beyond the classrooms. Provided technical support for the NIH Training Center staff. Support included:
• Configuring staff computers for remote access to the NIH Network from home and other off-site locations, using Cisco Systems VPN 3000 Client, for both Windows 2000 and XP.
• Supporting the new office after consolidation of human resource personnel from different NIH institutes, and subsequent substantial increase in the staff. Enabling staff to access their newly created MS Outlook e-mail accounts. Assisting in the migration of old e-mail accounts to the new exchange servers. Establishing connectivity to all networked drives and file servers.
• Installing learning management software such as Thing TrainingServer v4.5 for staff computers allowing the staff to manage and keep track of class schedules, class rosters, course payments, etc.
• Preparation of documentation and standard operating procedures for software upgrades and installations.
• Developed and maintained various Websites for different branches and divisions within the Office of the Director (OD):
• Assisted in development of the Website for the NIH Office of the Ombudsman: Center for Cooperative Resolution. Created fillable forms in Microsoft Word format for Grievance Requests for the Peer Resolution Panel Process.
• Redesigned the Management Cadre Program Website
• Revised and redesigned the Management Intern / Presidential Management Intern (MI/PMI) Program Website
• Coded and edited HTML for the NIH Ethics Training Website
• Assisted in the re-design of NIH Training Center’s Website
• Assisted in the re-design of Website for the Office of Research on Women’s Health (ORWH): Converted ASP (Active Server Pages) files to HTML files for NIH Technology Transfer Web-based training.
• Edited HTML code for the Office of Technology Transfer homepage.
• 20 hours/Week

• Maintained property and inventory records on a weekly basis, and reporting records to Administrative Officers.
• Affixed new property (i.e., electronic equipment) with NIH decals and entering records into the NIH Property Management Information System (PMIS).
• Located missing property and reporting the findings to NIH Board of Survey, when lost items were found.
• Creayed standard operating procedures (SOPs) for the basic transactions in the NIH PMIS, such as adding new property, changing information within a property record, creating property passes, and sending accountable property for surplus.
• Provided consultation and advice to newly hired property and inventory specialists.
• 20 hours/Week