Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mulan Sisa-at

Clovis,CA

Summary

Efficient and detail-oriented administrative professional with 4 years of experience in various roles, including office administrative assistant, retail sales associate, and medical assistant. Proficient in customer service, cash handling, and medical records management. Possess certifications in BLS, First Aid, and CPR. Skilled in Microsoft Office and Medical Terminology as well as Customer Service skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Ross Dress for Less
11.2023 - 12.2024

• Executed innovative sales promotions that effectively enhanced product visibility and customer engagement.
• Managed inventory levels to ensure optimal stock availability and minimize losses.
• Delivered exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Operated the cash register accurately and efficiently, ensuring seamless transactions for customers.
• Applied effective merchandising techniques to create visually appealing displays that attracted customer interest.
• Receive new items in stock room in the early morning

  • Greeted customers and helped with product questions, selections, and purchases.

Front Office Administrative Assistant

Monroe Group Ltd.
10.2023 - 12.2024

• Organizing and Filing Documents
• Collect tenet applications and rent
• Unit inspections monthly
• Make sure property is maintained in good condition
• Answer Phones and Return Voicemails
• Post updates or notices on tenets Units
• Office assistant for an Apartment complex for low income housing
• Follow up on all tenant's service request and schedule maintenance accordingly.
• Schedule pest control for units
• Keep office area clean and sanitized

  • Managed approximately 30+ incoming calls, emails per day from current/ future tenets

Medical Assistant

Health Care Service Corporation
06.2021 - 07.2023
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Covid testing for Oakland school district
  • Educate patients how to self swab, as well as monitor while self swabbing
  • Offer resources and referrals

Swim Instructor

Aquatech
07.2018 - 02.2020
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Managing 30+ students per day

Education

Medical Assistant Diploma -

Unitek College
Hayward, CA
06-2021

High School Diploma -

Encinal High School
Alameda, CA
06-2020

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Time management
  • Cash handling
  • Reliability and punctuality
  • Flexible schedule
  • Phone etiquette
  • FLUENT IN [Lao, Thai, English]
  • Friendly and outgoing
  • Administrative support
  • File system
  • Front Office
  • Medical assistant
  • Medical office
  • Trilingual
  • Office administrative
  • Patient care
  • Receptionist

Certification

  • First Aid Certification
  • OSHA Certified
  • California Driver's License
  • CPR/AED Certification
  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.

Languages

Lao
Native or Bilingual
Thai
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Sales Associate

Ross Dress for Less
11.2023 - 12.2024

Front Office Administrative Assistant

Monroe Group Ltd.
10.2023 - 12.2024

Medical Assistant

Health Care Service Corporation
06.2021 - 07.2023

Swim Instructor

Aquatech
07.2018 - 02.2020

Medical Assistant Diploma -

Unitek College

High School Diploma -

Encinal High School
Mulan Sisa-at