Summary
Overview
Work History
Education
Skills
Former Student Athlete
Timeline
Generic

Mulisa Reggasa

College Park

Summary

Functional Consultant with experience supporting federal acquisition systems, providing technical support, and managing service operations. Skilled in SQL, BI COGNOS, and ServiceNow, with a strong focus on issue resolution, user communication, and aligning solutions with business goals. Proven ability to meet SLA targets and deliver high-quality, client-facing deliverables in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Functional Consultant

Unison Software (Contractor for CMS)
01.2024 - Current
  • Provided timely functional/technical support to PRISM users, resolving tickets within a 4-hour SLA.
  • Diagnosed system issues through error analysis, user replication, and detailed documentation.
  • Ran SQL queries and BI COGNOS reports to support troubleshooting and data-driven decisions.
  • Sent GovDelivery updates to 1,400+ users, ensuring timely, accurate and consistent communication.
  • Managed daily operations: ticket triage, account access (RLA, COR), CMS reporting, and logs.
  • Participated in QA testing for updates and patches; identified defects to enhance system performance.
  • Interfaced with CMS leadership to align support with acquisition goals and mitigate risks.
  • Delivered polished client communications and documentation, maintaining service excellence.

Power BI Project

10.2023 - 11.2023
  • Connected to raw Excel data, transformed it using Power Query, and loaded it into Power BI for analysis.
  • Built a relational data model to integrate datasets and define key table relationships.
  • Developed advanced DAX calculations to derive insights and enhance data accuracy.
  • Designed interactive, visually compelling dashboards and reports to support data-driven decision-making.

Education

Bachelor of Science - Information Systems

University of Maryland, Baltimore County
Baltimore, MD
05-2023

Skills

  • Systems Analysis
  • Problem Solving
  • Customer Service
  • Troubleshooting
  • Organizational Consulting
  • Customer Acquisition
  • SQL
  • ServiceNow

Former Student Athlete

Division 1 Student athlete

Timeline

Functional Consultant

Unison Software (Contractor for CMS)
01.2024 - Current

Power BI Project

10.2023 - 11.2023

Bachelor of Science - Information Systems

University of Maryland, Baltimore County

Similar Profiles

CREATE PROFILE
Mulisa Reggasa