Mulki Sheikh
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Detail-oriented, friendly, hardworking, and works well under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Support Rep ( Dispatch)
Spectrum- Charter Communications
09.2019 - Current
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Provided ongoing support to field Technicians and their Supervisors during shifts, addressing any issues or concerns promptly and professionally.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
Call Center Agent- Credit Cards
Teleperformance
10.2017 - 06.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Crew Team Member
McDonald's Restaurant
05.2015 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Associate of Arts -
Jefferson Community And Technical College
Louisville, KY12.2024
High School Diploma -
Central High School
05.2017
Skills
- Positive attitude
- Customer service
- Critical thinking
- Teamwork
- Attention to Detail/ Problem Solving
- Computer/ Microsoft office
- Ability to Work Independently
- Calm and Professional Under Pressure
- Willingness to learn
Certification
- RSC I-II, Spectrum-RSC November 2021
- RSC II-III, Spectrum- RSC May 2022
- Quarterly Achievement Award 2021- RSC, Louisville August 2021
Timeline
Regional Support Rep ( Dispatch)
Spectrum- Charter Communications
09.2019 - Current
Call Center Agent- Credit Cards
Teleperformance
10.2017 - 06.2018
Crew Team Member
McDonald's Restaurant
05.2015 - 09.2017
Associate of Arts -
Jefferson Community And Technical College
High School Diploma -
Central High School