MULLISSA KEEN
Denver,United States
Summary
Bringing over 10 years of experience as a customer service representative, expertise lies in winning customer loyalty. Currently pursuing a Bachelor's degree in UX/UI, with hands-on experience in HTML, CSS, and JavaScript. Actively pursuing a Salesforce Dev 1 certification and concurrently engaging in digital artistry, showcasing creativity. Exceptional communication and critical thinking skills contribute to effective collaboration on dynamic projects and within teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Windham
09.2019 - 05.2020
- Email and chat support for Funimation mobile app and website customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Researched and identified solutions to technical problems for customers.
Scheduling Coordinator
Desert Radiology
09.2018 - 09.2019
- Assisted patients with scheduling radiology exams.
- Created new training material for the modality, NucMed which increased the amount of schedulers able to assist patients with scheduling that modality.
- Delegated tasks to scheduling staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Scheduling Coordinator
Steinberg Diagnostic Medical Imaging Centers
07.2014 - 09.2018
- Assisted patients with scheduling radiology exams
- Delegated tasks to scheduling staff to organize and improve office efficiency.
- Developed strong working relationships with management and radiology team through effective scheduling and communication skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members on radiology modalities to support more patients and improve call metrics for the scheduling team.
Education
Bachelor's Degree - UX/UI
Arizona State University
Tempe, AZ08.2025
Associate's Degree - Business Administration and Management, General
Carl Albert State College
Sallisaw, OK01.2008
Skills
- Problem Solving Skills
- Communication Skills
- Critical Thinking
- Active Listening
- Empathy
- Visual Design and Color Theory
- Adobe Creative Suite
- Figma
- Sketch
- HTML5
- CSS
- JavaScript
Certification
- Salesforce Dev 1 - Salesforce
- Frontend Dev Bootcamp
Timeline
Customer Support Specialist
Windham
09.2019 - 05.2020
Scheduling Coordinator
Desert Radiology
09.2018 - 09.2019
Scheduling Coordinator
Steinberg Diagnostic Medical Imaging Centers
07.2014 - 09.2018
Bachelor's Degree - UX/UI
Arizona State University
Associate's Degree - Business Administration and Management, General
Carl Albert State College
Similar Profiles
Teresa CarpenterTeresa Carpenter
Administrative Assistant at WindhamAdministrative Assistant at Windham
Natisha JohnsonNatisha Johnson
Assistant Teacher at WindhamAssistant Teacher at Windham
Jack SteffanidesJack Steffanides
Math Tutor at Windham High SchoolMath Tutor at Windham High School
Emma KeeverEmma Keever
Executive Assistant at CarePoint HealthExecutive Assistant at CarePoint Health
Stephanie ShankmanStephanie Shankman
Business Management Lead at Freddie MacBusiness Management Lead at Freddie Mac