Mulu Baye
Denver,CO
Overview
5
5
years of professional experience
Work History
Intern
Intercultural Affairs & LGBTQ Resource Center
10.2022 - 05.2023
- Participated in workshops and presentations related to projects to gain knowledge.
- Supported with creating project marketing materials to promote services.
- Gathered, organized and input information into digital database.
- Assembled clothing donations and properly stored them
- Attended the center's events and provided support wherever necessary to ensure smooth operations
Barista
Roasting Plant
10.2019 - 03.2020
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Wheelchair Agent
Prospect Airport Services
03.2019 - 08.2019
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
- Located and read airport monitors to determine arrival and departure information.
- Transported over ten passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Tagged baggage and routed to appropriate location for loading and screening.
Host
Timberline Steaks And Grill
10.2018 - 03.2019
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Bachelor of Arts - African American Studies
Howard University
Washington, DC05.2023
Skills
- Verbal and Written Communication
- Attention to Detail
- Google Docs
- Creative and Resourceful
- Multitasking and Organization
- Digital Archiving
- Social Justice
- Administrative and Office Support
- Coordinate Events
- Complex Problem-Solving
- Compiling Information
- Team Collaboration
- Computer Skills
- Strategic Planning
- Microsoft Word
- Time Management
- Customer Service
- Fundraising
- Languages: Amharic, English
Activities
DC Fashion Week - Volunteer
Washington, DC - 09/20
- Guided models to designers for fitting
- Assisted designers with fitting of models
- Connected designers with media for interviews
- Seated guests
Timeline
Intern
Intercultural Affairs & LGBTQ Resource Center
10.2022 - 05.2023
Barista
Roasting Plant
10.2019 - 03.2020
Wheelchair Agent
Prospect Airport Services
03.2019 - 08.2019
Host
Timberline Steaks And Grill
10.2018 - 03.2019
Bachelor of Arts - African American Studies
Howard University