ShaKendra Mumphrey
Rogers,AR
Summary
Quality-driven Compliance Analyst familiar with tracking, documentation and reporting requirements. Critical thinker with great memory and efficiently organize vast amount of data. Assesses work, materials and procedures and recommends adjustments to maintain compliance. Willingness to take on added responsibilities to meet team goals. Over five years of experience and motivated, energetic mindset.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Logistics Load Manager
Walmart Transportation
09.2021 - Current
- Monitor and manage productivity of area of responsibility by preparing, reviewing and/or analyzing business reports.
- Identify associate, customer, and/or supplier concerns by listening, consulting with others when needed to determine corrective action to take or make recommendations to resolve.
- Implement the business plan for area of responsibility by communicating goals and managing staffing and scheduling, assigning duties, and coordinating workloads to achieve facility goals (e.g., production, quality, safety)
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated dispatching of 100-300 drivers to accomplish daily delivery requirements.
- Monitored logistics performance and identified improvement opportunities.
Operations Customer Service Manager
Envoy Air, American Airlines
01.2017 - 09.2021
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Guided team members to maintain high productivity and performance metrics.
- Administered local training programs and were responsible for scheduling, manpower utilization as well as maintaining a safe, dependable, and consistent operation.
- Prepared customer correspondence investigates discrepancies and complies with statistical data for reports.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Prepared reports for templates and maintained compliance database.
- Analyzed all audit results and resolved all compliance issues.
- Implemented company compliance programs by researching changes in Day Of Departure, Air Carrier Access, Air Passenger's with Disabilities and Transportation Security Administration legislation, maintaining company policy documentation and educating personnel on compliance policies.
Fraud Investigator
Sykes Enterprises, Bank of America
07.2016 - 10.2016
- Identify suspicious patterns of credit card spending and take action to reduce fraud exposure in its earliest stages.
- Reviews identifies and deters fraudulent activity.
- Inbound and outbound calls to and from consumers related to potentially fraudulent activities, providing excellent customer service in the process.
- Reduce fraud losses while improving customer service experience & protection.
- Provide excellent customer service to escalated calls when required.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Contacted customers directly to notify of fraudulent activity and minimize impacts
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Produced detailed reports of fraud investigations and presented findings to senior management.
Education
MBA - Business Administration And Management
Sam Houston State University
Huntsville, TX 06.2022 - Current
Skills
Motivational Leadershipundefined
Timeline
MBA - Business Administration And Management
Sam Houston State University
06.2022 - Current
Logistics Load Manager
Walmart Transportation
09.2021 - Current
Operations Customer Service Manager
Envoy Air, American Airlines
01.2017 - 09.2021
Fraud Investigator
Sykes Enterprises, Bank of America
07.2016 - 10.2016
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