Muna Abokor
Minneapolis,MN
Summary
Dedicated service professional with 5+ years experience delighting customers, training team members, and streamlining operations across healthcare and food services. Known for building rapport with clients and colleagues through patient, engaging communication. Leveraged analytical abilities to resolve customer complaints and improve quality control processes at Medtronic as Quality Intern. Earned reputation as most requested barista at Starbucks by crafting specialty drinks and providing exemplary customer service. Ready to bring excellent interpersonal skills and attention to detail to continue providing compassionate, dedicated support in a client/patient-facing healthcare role.
Overview
5
5
years of professional experience
Work History
Copywriting Intern
Capella University
Minneapolis, MN
06.2024 - 08.2024
- Collaborated with design team to create visuals that complemented written material.
- Maintained an up-to-date knowledge of the latest industry trends and developments.
• Crafted compelling email content and marketing campaign materials, driving engagement and conversions
• Collaborated closely with the design team to create visually striking assets that enhanced written content
• Contributed innovative ideas and suggestions, elevating overall messaging strategy and effectiveness
• Stayed on top of cutting-edge industry trends and developments, incorporating fresh insights into copywriting projects
• Managed multiple copywriting tasks simultaneously, meeting tight deadlines in a fast-paced educational marketing environment
• Developed a keen understanding of Capella University's brand voice, consistently applying it across various communication channels
Client Care Coordinator
Alpha Home Health Agency
Minneapolis, MN
08.2021 - 05.2024
- Successfully advocated for increased hours and expanded services for clients by submitting detailed requests and documentation to state agencies
- Streamlined billing and reimbursement process, developing tracking system that reduced claim denials by 15% over 6 months
- Ensured clients received maximum benefits entitled by thoroughly evaluating needs, identifying eligible programs, and completing all required paperwork
- Delivered 100% billing and timesheet accuracy, preventing any disruption to client services or payments
Coffee Barista
Starbucks
Minneapolis , MN
08.2020 - 07.2021
- Increased customer loyalty and repeat business through friendly interactions and consistent high-quality drinks. Regulars would frequently request me as their barista.
- expanded menu offerings. Learned new specialty drink recipes and preparation techniques for consumers to try
- helping improve team performance. Trained new baristas on drink preparation, customer service standards, and cafe procedures,
IT Quality Analyst Intern
Medtronic
Mounds View , MN
08.2019 - 08.2020
- Analyzed data from customer surveys to determine the need for quality assurance initiatives.
- Reviewed customer complaints and feedback to identify areas of improvement for product quality.
- Provided technical support during internal audits of manufacturing facilities and operations departments.
Education
Bachelor of Science - Information Technology
University of Minnesota - Twin Cities
Minneapolis, MN06-2025
Irondale Senior High School
New Brighton, MN06.2020
Skills
- Organizational Skills
- Care Planning
- Interdepartmental Collaboration
- Consultative Sales
Languages
somali
Native/ Bilingual
Timeline
Copywriting Intern
Capella University
06.2024 - 08.2024
Client Care Coordinator
Alpha Home Health Agency
08.2021 - 05.2024
Coffee Barista
Starbucks
08.2020 - 07.2021
IT Quality Analyst Intern
Medtronic
08.2019 - 08.2020
Bachelor of Science - Information Technology
University of Minnesota - Twin Cities
Irondale Senior High School
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