Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Muna Hassan-Sey

Fort Cavazos,United States

Summary

Healthcare Administrator, Victim Advocate, and United States Army Veteran leveraging 6+ years of experience in providing empathetic support and guidance to survivors of traumatic experiences. Adept at leading teams of up to 14 in a dynamic, fast-paced environment. foster trusting relationships with survivors, while upholding the highest standards of confidentiality and sensitivity. orchestrating streamlined operations, optimizing resource allocation, and enhancing patient experiences. Ensured quality control and achieved results in high-stress situations. aspire to contribute to an environment where comprehensive support and exceptional healthcare intersect seamlessly for the betterment of all with a career supported by a Bachelor of Business Administration and an Active Secret Security Clearance. Proficient in Microsoft Software to include Word, Excel, PowerPoint, and Outlook. Highly competent Victim Services Coordinator with experience in providing immediate, compassionate support to victims of crime or trauma. Strengths include crisis intervention, victim advocacy and coordination with law enforcement and community resources. Have consistently demonstrated abilities in aiding clients navigate complex legal systems and receive necessary services for recovery. Impactful contributions made towards improving victim support programs and policies within previous roles.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Victim Services Coordinator

U.S. Army
Fort Cavazos, USA
01.2021 - Current
  • Provided advocacy on behalf of victims during criminal justice proceedings.
  • Facilitated referrals to community resources, such as counseling services, legal assistance, housing, medical care and other social services.
  • Maintained accurate records of client contacts, case notes, service provision and outcomes.
  • Monitored compliance with laws related to victim rights and confidentiality regulations.
  • Counseled individuals regarding their options following a traumatic event.
  • Assessed and identified service delivery challenges and opportunities within local area.
  • Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
  • Analyzed proposed legislation, regulations or rule changes to determine impact of services.

Healthcare Administrator

Army Health Clinic
Brussels, Belgium
01.2018 - 01.2021
  • Ensured regulatory compliance by staying up-to-date with changes in state laws governing healthcare organizations.
  • Conducted regular training sessions for staff on topics such as customer service protocols and safety guidelines.
  • Analyzed data from various sources including surveys, reports, and interviews to identify areas of improvement in patient satisfaction scores.
  • Implemented new technologies such as electronic health records into existing systems in order to improve workflow processes.
  • Organized conferences with external stakeholders regarding healthcare initiatives.
  • Maintained database of personnel activities with digital record-management systems.
  • Implemented security measures to protect sensitive data from unauthorized access or modification.
  • Developed and delivered training programs for health information technology, creating operating manuals.

Training and Development Manager

AMEDD Center and School
San Antonio, USA
01.2015 - 01.2018
  • Maintained records of all completed courses and associated documents.
  • Designed, developed and delivered instructor-led classroom training sessions.
  • Ensured compliance with applicable laws, regulations and policies related to employee education initiatives.
  • Analyzed feedback from participants regarding course content and delivery effectiveness.
  • Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
  • Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
  • Created, managed, and maintained digital learning platforms for faculty and staff use.
  • Improved student learning by defining and articulating learning outcomes and analyzing performance metrics and measurements.

Education

Bachelor of Science - Healthcare Administration

Franklin University
01.2014

Skills

  • CompTIA ITF
  • Microsoft Office Suite 365
  • Microsoft Windows
  • AHLTA
  • Genesis
  • Electronic Health Records

Certification

  • Emergency Medical Technician, National Registry of Emergency Medical Technician, 01/01/27
  • Victim Advocate, National Organization for Victim Assistance, 01/01/26
  • Basic Life Support (BLS), American Red Cross, 01/01/26

Timeline

Victim Services Coordinator

U.S. Army
01.2021 - Current

Healthcare Administrator

Army Health Clinic
01.2018 - 01.2021

Training and Development Manager

AMEDD Center and School
01.2015 - 01.2018

Bachelor of Science - Healthcare Administration

Franklin University
Muna Hassan-Sey