With over 18 years of experience in health informatics, including strategic planning and project management, driving transformative projects within Qatar\'s healthcare sector. Comprehensive expertise in implementing advanced technologies across industries and government sectors, enhancing system efficiencies, and seeking innovative solutions. Solid communication, documentation, presentation, and relationship-building skills to effectively engage stakeholders and foster collaboration. Proficient in developing comprehensive processes and IT solutions, implementing data management methodologies resulting in significant operational improvements. A motivated professional capable of overseeing critical project activities, collaborating productively with colleagues, or independently developing essential materials.
Hi, I’m
Muna Jaber
Doha
Summary
Overview
19
years of professional experience
Work History
PHCC Primary Health Care Corporation
Strategic Alignment Specialist
04.2020 - Current
Job overview
- Collaborated with PHCC Health Centers to develop and implement annual strategic plans aligned with corporate strategy
- Supported the reporting cycle and prepared progress reports, Key Performance Indicators (KPIs), and Balanced Scorecards (BSCs)
- Leveraged health information management to enhance strategic decision-making and operational efficiency
- Ensured effective data management practices that support strategic objectives
- Utilized data analytics to facilitate data-driven decisions and performance indicator development
- Developed dashboards and reports using Power BI to track strategic goals and various projects and initiatives
- Focused on healthcare programs with key responsibilities in: Preventive health, screening programs, and initiatives for healthy lifestyles and wellbeing
- Community and patient engagement activities
- Quality improvement projects to enhance patient outcomes
- Implementation of digitized solutions in various healthcare processes
- Accreditation programs and integration across healthcare entities
- Change management to ensure smooth transitions and adoption of new initiatives
PHCC Primary Health Care Corporation
Project Manager
04.2020 - Current
Job overview
- Played a pivotal role in the COVID-19 pandemic response, initiating the National Disease Surveillance program as a primary response
- Established track and trace operations at the national level and conducted disease surveillance to support decision-making in the State of Qatar
- Led the case investigation process at PHCC
- Set up four dedicated sites for COVID-19 case investigations, managing all aspects from logistics to operations
- Oversaw the onboarding and training of over 45 team members
- Piloted the national health surveillance system and facilitated its integration and use by case investigators at PHCC
- Prepared comprehensive outbreak and monthly status reports, along with analytics on COVID-19, to equip management and decision-makers with insights for strategic planning
- Collaborated with the business intelligence team to enhance the COVID-19 cases dataset, significantly boosting the efficiency and effectiveness of the investigation process
- Since 2018, I have been actively involved in the national initiative for reporting on occupational incidents and injuries, focusing on health and safety data sets
- My role includes developing a minimum data set for reporting and aggregating data from various health systems and records
- I also work on facilitating integration and data reporting across different governmental entities
- This initiative involves collaboration with the International Labor Organization (ILO), the Ministry of Labor, and the Ministry of Public Health
Ministry of Public Health Qatar, Health Finance and Insurance Department
Insurance Registration
08.2017 - 03.2020
Job overview
- Conducted business analysis, design, and planning for health insurance activities and processes
- Collaborated with the eHealth Department to develop eHealth standards use cases to support health insurance initiatives
- Reviewed and contributed to the formulation of the national data policy
- Key Projects:
- Health Information Exchange Hub: Initiated and defined the scope of the national health information exchange hub, including a current state assessment
- Drafted a Request for Proposal (RFP) to procure a solution and defined the project's scope, along with functional and non-functional requirements
- Medical Services Pricing: Managed the Medical Services Pricing project from initiation to completion, confirming licensing requirements and price lists with key stakeholders
- Reviewed and optimized workflows to enhance quality and enable business registries, overseeing the entire review and approval processes
- Health Insurance: Oversaw various health insurance-related activities, including service funding, reporting, business activities, data analysis, and actuarial module implementation
- Qatar National Clinical Coding: Managed data and coding standards, focusing on the selection and modification of these standards
NHIC National Health Insurance Company (Seha)
Project Manager
04.2015 - 02.2016
Job overview
- Managed multiple projects simultaneously, ensuring effective coordination and communication across all initiatives
- Procured and coordinated project teams from various functional departments to fulfil project activities and achieve strategic objectives
- Oversaw projects implemented by third parties, ensuring scopes were well-defined and deliverables met approved requirements
- Adhered to International PMI standards throughout the project life cycle, defining, monitoring, and controlling processes from initiation to closure
- Ensured comprehensive project documentation from initiation through delivery
- Collaborated with stakeholders to ensure alignment toward achieving project targets
- Key Projects:
- Providers Network Onboarding System: Managed the onboarding of medical providers for the Seha scheme, defining and implementing network registration requirements and associated business workflows
- Annual Health Checkup: Led the Annual Health Checkup project from scope definition to operational rollout, managing integration points with other national initiatives and ensuring smooth piloting phases
- Disease Management Program – Diabetes: Directed the patient enrollment project for the diabetes management program by outlining business requirements, technical specifications, and managing integration with other health records and initiatives
- Patients Portal – Health Checkup: Managed the development of a patient portal via a mobile application, facilitating services such as registration, general surveys, and result dissemination during health check activities
Technology Strategies Middle East TSME
Quality Assurance / Quality Control Manager
02.2013 - 09.2014
Job overview
- Company Overview: TSME provides management consulting services and IT solutions that help companies improve, monitor, and control their business practices & ensure alignment with their strategic goals & objectives
- Conducted quality control and assurance for Cubes Solution, including implementation
- Cubes solution was implemented in large organizations and firms
- TSME provides management consulting services and IT solutions that help companies improve, monitor, and control their business practices & ensure alignment with their strategic goals & objectives
- Ministry of Culture, Youth and Community Development
- Abu Dhabi Chamber
- Abu Dhabi Chamber of Commerce
- Tourism & Culture Authority- Abu Dhabi
MIG Solutions
Business Analyst/ Software Quality Assurance / Quality Control
05.2010 - 12.2012
Job overview
- Company Overview: MIG Solutions is an Information technology and solutions company under the MIS forex trading bank; MIG is specialized in currency trading applications and online trading services
- MIG Solutions is an Information technology and solutions company under the MIS forex trading bank; MIG is specialized in currency trading applications and online trading services
KPI - Knowledge for Process Improvement
Software Quality Assurance / Control Team Leader
06.2008 - 05.2010
Job overview
- Company Overview: KPI – Middle East is a management consulting firm operating in the Middle East with Offices in Saudi Arabia and UAE and its headquarters in Jordan
- KPI offers management consulting services and IT solutions that help companies improve, monitor, and control their business practices
- KPI – Middle East is a management consulting firm operating in the Middle East with Offices in Saudi Arabia and UAE and its headquarters in Jordan
- KPI offers management consulting services and IT solutions that help companies improve, monitor, and control their business practices
Image Technologies [ITEC]
Quality Assurance Officer
09.2007 - 06.2008
Job overview
- Company Overview: ITEC is a software application company specializing in e-Document and e-Process, focusing on enabling organizations in the government and private sectors to streamline their operations and achieve higher levels of utilization and security on their document assets
- ITEC is a software application company specializing in e-Document and e-Process, focusing on enabling organizations in the government and private sectors to streamline their operations and achieve higher levels of utilization and security on their document assets
Payment Centric
Quality Assurance Tester
01.2006 - 09.2007
Job overview
- Company Overview: Payment Centric is an Information technology and solutions development company focusing on electronic payment solutions and payment gateways
- Payment Centric is an Information technology and solutions development company focusing on electronic payment solutions and payment gateways
Education
The College of Saint Scholastica
Master ‘s Degree from Health Information Management
10.2023
University Overview
Hashemite University
Bachelor’s from software engineering
01.2006
University Overview
Skills
- Project Management
- Microsoft Power BI
- Tableau
- Health Data Analytics
- National Health Initiative
- Healthcare processes/workflows
- Business Analysis
- EHealth Standards
- Systems planning and analysis
- Quality Assurance and Control
- Operations management
- Facilitation
- Governance
- Critical thinking
- Presentation/documentation
Personal Information
Personal Information
Nationality: JordanianContact
Contact
- Mobile, +974 50393036, Doha, Qatar
- Mobile, +962 79 5214504, Amman, Jordan
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Strategic Alignment Specialist
PHCC Primary Health Care Corporation
04.2020 - Current
Project Manager
PHCC Primary Health Care Corporation
04.2020 - Current
Insurance Registration
Ministry of Public Health Qatar, Health Finance and Insurance Department
08.2017 - 03.2020
Project Manager
NHIC National Health Insurance Company (Seha)
04.2015 - 02.2016
Quality Assurance / Quality Control Manager
Technology Strategies Middle East TSME
02.2013 - 09.2014
Business Analyst/ Software Quality Assurance / Quality Control
MIG Solutions
05.2010 - 12.2012
Software Quality Assurance / Control Team Leader
KPI - Knowledge for Process Improvement
06.2008 - 05.2010
Quality Assurance Officer
Image Technologies [ITEC]
09.2007 - 06.2008
Quality Assurance Tester
Payment Centric
01.2006 - 09.2007
Hashemite University
Bachelor’s from software engineering
The College of Saint Scholastica
Master ‘s Degree from Health Information Management
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