Muna Mohamoud
Afton,MN
Summary
Dynamic leader specializing in operational efficiency and team performance through effective staff management and innovative training programs. Proven expertise in regulatory compliance and service coordination, with a strong focus on client-centered care and staff development. Achievements include significant improvements in compliance adherence and enhanced staff retention, underscoring exceptional problem-solving and communication skills. Committed to driving continued growth and excellence within the organization.
Overview
8
8
years of professional experience
Work History
Designated Coordinator
Comprehensive Home Care, LLC
Minneapolis, MN
02.2025 - Current
- Ensure team productivity and timely completion of tasks through effective oversight and management
- Resolve staff conflicts by employing effective communication and mediation strategies, promoting a harmonious workplace
- Enhance daily operational efficiency and team performance through mentorship, and the development of thorough onboarding and training materials.
- Directed the delivery of Home and Community-Based Services (HCBS) to individuals with disabilities and seniors, ensuring full compliance with state and federal regulations.
- Supervised and developed direct support staff through comprehensive training programs, fostering a collaborative and high-performance team environment focused on quality care.
- Managed the preparation and timely submission of accurate service plans, incident reports, and compliance documentation, ensuring adherence to regulatory requirements.
- Coordinated the creation and execution of individualized care plans, aligning services with person-centered approaches to enhance client independence and overall well-being.
- Conducted regular audits and compliance checks to ensure adherence to 245D licensing standards, implementing corrective actions as necessary to meet operational goals.
- Delivered continuous professional development opportunities to staff, ensuring up-to-date knowledge of industry best practices, regulations, and organizational policies.
- Acted as the primary point of contact with regulatory agencies, ensuring efficient communication and the timely submission of required documentation and reports.
- Led recruitment efforts and conducted performance evaluations for direct care staff, enhancing the quality of care provided and supporting staff retention initiatives.
CNA
Legacy Home Care
07.2021 - Current
- Monitor patient vital signs to ensure informed healthcare decisions
- Assist clients with financial tasks to support daily independence
- Maintain a clean and safe living environment to ensure patient well-being and provide prompt assistance
Managing Director
Good Hands Home Health Care, LLC
10.2023 - 01.2025
- Ensure team productivity and timely completion of tasks through effective oversight and management
- Resolve staff conflicts by employing effective communication and mediation strategies, promoting a harmonious workplace
- Enhance daily operational efficiency and team performance through mentorship, and the development of thorough onboarding and training materials.
- Directed the delivery of Home and Community-Based Services (HCBS) to individuals with disabilities and seniors, ensuring full compliance with state and federal regulations.
- Supervised and developed direct support staff through comprehensive training programs, fostering a collaborative and high-performance team environment focused on quality care.
- Managed the preparation and timely submission of accurate service plans, incident reports, and compliance documentation, ensuring adherence to regulatory requirements.
- Coordinated the creation and execution of individualized care plans, aligning services with person-centered approaches to enhance client independence and overall well-being.
- Conducted regular audits and compliance checks to ensure adherence to 245D licensing standards, implementing corrective actions as necessary to meet operational goals.
- Delivered continuous professional development opportunities to staff, ensuring up-to-date knowledge of industry best practices, regulations, and organizational policies.
- Acted as the primary point of contact with regulatory agencies, ensuring efficient communication and the timely submission of required documentation and reports.
- Led recruitment efforts and conducted performance evaluations for direct care staff, enhancing the quality of care provided and supporting staff retention initiatives.
CNA
Primo Home Health Care
09.2016 - 06.2023
- Monitor patient vital signs, ensuring adherence to healthcare protocols
- Assist clients in managing finances, including budgeting and bill payments
- Report changes in patient health status to supervisory personnel promptly
- Provide patient assistance and maintain cleanliness and safety in living spaces
Education
Associate Degree - Nursing
Rasmussen College
10-2026
High School Diploma -
Step Academy
Saint Paul06.2016
Skills
- Regulatory Compliance
- Staff Management and Supervision
- Service Planning and Coordination
- Documentation and Record-Keeping
- Problem Solving and Critical Thinking
- Communication Skills
- Training and Development
- Organizational Skills
- Client-Centered Approach
- Crisis Management-Oriented
- Active Listening
- Social Perceptiveness
- Decision Making
- Critical Thinking
- Team Collaboration
- End-of-Life Care
- Infection Control
- Dementia Care
- Behavioral Management
- Patient Services
- Hospice and Palliative Care
Timeline
Designated Coordinator
Comprehensive Home Care, LLC
02.2025 - Current
Managing Director
Good Hands Home Health Care, LLC
10.2023 - 01.2025
CNA
Legacy Home Care
07.2021 - Current
CNA
Primo Home Health Care
09.2016 - 06.2023
Associate Degree - Nursing
Rasmussen College
High School Diploma -
Step Academy
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