Muna Mohamud

Learning Support Specialist (Educator) | 2023 – Present

• Created engaging lesson plans aligned with state standards to meet diverse student needs.
• Collaborated with educators, occupational therapists, physical therapists, and leadership to develop and implement individualized learning goals for students.
• Reinforce instructional content through targeted support, modeling, and coaching aligned with established learning objectives.
• Maintain instructional documentation, including learning plans and tracking use of AAC communication devices to support student engagement and outcomes.
• Analyzed student progress using spreadsheets and data tools to adjust instructional strategies and enhance student outcomes.
• Support staff training and onboarding by delivering guidance on best practices, procedures, and instructional strategies.
• Communicate effectively with stakeholders while supporting diverse learners in an inclusive environment.
• Recognized by senior leadership for exceeding expectations and professionalism; received a formal letter of recommendation from the Director of Special Education.

• Coordinated patient scheduling, intake, and documentation, ensuring accuracy, compliance, and confidentiality to support optimal patient experience.
• Acted as the primary point of contact for patients, providers, and internal teams, facilitating clear communication and smooth handoffs.
• Managed front office operations for a high-volume medical practice, supporting daily workflows.
• Adapted to various systems and procedures in high-pressure setting, demonstrating flexibility and resilience in dynamic environment.
• Followed detailed processes and adapted to frequent changes in policies, schedules, and priorities.
• Resolved workflow issues by identifying errors and clarifying procedures to enhance operational efficiency.
• Performed administrative support tasks, completing duties within required timeframes.

• Planned and facilitated developmentally appropriate learning activities to enhance early childhood development and engagement.
• Documented and communicated children’s developmental progress and milestones with families and leadership to foster collaboration and support.
• Collaborated with educators to plan curriculum, manage classroom routines, and support student engagement.
• Ensured safety, supervision, and licensing standards while providing daily care and promoting well-being of students.

• Managed front desk operations in a high-volume hospitality environment, assisting guests with check-ins, reservations, and service requests.
• Delivered exceptional customer service, resolving guest concerns and ensuring a positive experience throughout their stay.
• Coordinated with housekeeping, maintenance, and management teams to enhance hotel operations and ensure high guest satisfaction.
• Maintained accurate records and billing information in reservation systems, streamlining administrative tasks for improved efficiency.
• Handled high-pressure situations professionally, prioritizing guest needs and effectively managing competing responsibilities.

• Implemented educational and recreational activities supporting children’s social, emotional, and cognitive development.
• Developed and updated program policies, safety procedures, and parent handbook, ensuring compliance with state guidelines.
• Conducted routine safety checks of classrooms and facilities, including monitoring equipment and play areas.
• Collaborated with staff and communicated with parents to maintain organized documentation, enhancing support for program operations.
• Supported daily operations of a licensed childcare program, supervising children in a structured, safe, and engaging environment.