MUNASHE MATUNGA
Trust Me Security
6
years of professional experience
Resourceful ICT professional skilled in hardware troubleshooting, network configuration, and software support. Delivers technology solutions that optimize system performance and drive results. Collaborates effectively within teams to enhance reliability and meet organizational goals.
Work History
ICT Technician
2 Years 6 Months- Managed cloud services and automated backups to achieve 99.9% system uptime.
- Resolved 90% of IT issues on first response, reducing downtime.
- Trained users on how to operate components and systems.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
- Developed IT performance dashboards, enhancing data tracking for audits.
- Resolved 90% of IT issues on first response, minimizing downtime.
- Provided exceptional customer support, addressing inquiries and ensuring client satisfaction.
- Diagnosed and resolved technical issues for security systems, enhancing operational efficiency.
- Developed user guides and training materials for clients, facilitating effective system use.
ICT Support Technician
1 Year- Delivered desk-side and remote technical support to staff, troubleshooting Windows systems, mobile devices, printers, and network connectivity issues in a professional office environment.
- Facilitated hardware deployments, workstation setups, and device configurations to ensure minimal downtime and efficient employee onboarding.
- Assisted with hardware deployments, workstation setups, and device configurations, ensuring minimal downtime and smooth employee onboarding.
- Managed IT asset inventory and created SQL-based reports to monitor devices, incidents, and system performance.
- Supported backup management, data protection initiatives, and security awareness programs to enhance compliance and mitigate phishing risks.
- Installation and configuration of security equipment, improving system reliability.
- Conducted routine maintenance checks on security systems, proactively identifying potential failures.
Education
Master of Science - Information and Communication Sciences (CICS), Information Systems
Bachelor of Commerce Honours - Computer Information Systems
Skills
AWS Cloud services management
System Administration
Operating System Management
Data Protection Strategies
Hardware & Software Troubleshooting
Networking protocols
Microsoft 365
End-user support
IT documentation
Analytical problem-solving
User training
Desktop technical support
ADDITIONAL INFORMATION
- Programming: Python | C# | Java | C++ | R
- Work Authorization: Eligible to work in the U.S. under OPT and STEM OPT
Timeline
ICT Technician
Trust Me Security
01.2023 - 07.2025Read More
ICT Support Technician
KCI Microfinance
01.2020 - 01.2021Read More
Ball State University
Master of Science from Information and Communication Sciences (CICS), Information Systems
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Midlands State University
Bachelor of Commerce Honours from Computer Information Systems
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