MUNAZZA BAJWA
Chicago,IL
Summary
Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
7
7
years of professional experience
Work History
Care Assistant
DORS
04.2020 - Current
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
- Supported rehabilitation efforts by helping patients perform prescribed exercises and follow personalized therapy plans.
- Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Ran errands for patients, did shopping, and picked up other necessities.
Front Desk Receptionist
TARGET
11.2019 - 03.2020
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
CASHEIR
JEWEL OSCO
09.2018 - 03.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Lead
Dunkin Dounts
09.2016 - 06.2018
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Education
Bachelor of Arts -
WOMENS COLLEGE
PAKISTAN03.2008
High School Diploma -
JUNIOR MODEL HIGH SCHOOL
PAKISTAN03.2004
Skills
- Meal preparation
- Infection control
- First aid knowledge
- Client confidentiality
- Basic housekeeping
- Problem-solving abilities
- Team collaboration
- Front Office Management
- Office Organization
- File Management
- Customer Service
- Cash Handling
- Issue Handling
- Performance Improvement
- Problem-Solving Skills
- Hospitality Best Practices
- Order Management
- Team Training and Development
- Customer Complaint Resolution
- Payment Collection
- Customer Assistance
- Product Restocking
- Cash Drawer Balancing
- Refunds and Exchanges
- Retail Merchandising
Timeline
Care Assistant
DORS
04.2020 - Current
Front Desk Receptionist
TARGET
11.2019 - 03.2020
CASHEIR
JEWEL OSCO
09.2018 - 03.2019
Customer Service Lead
Dunkin Dounts
09.2016 - 06.2018
Bachelor of Arts -
WOMENS COLLEGE
High School Diploma -
JUNIOR MODEL HIGH SCHOOL
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